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Inside Sales Manager

UPM Kymmene Sp. z o.o.

UPM Kymmene Sp. z o.o.

Jaworska 11-13



Your responsibilities

  • Develop sales, maintain profit margin in line with the targets for the given existing customer portfolio (regular accounts),

  • Responsibility to achieve or overachieve country revenue and volume sales KPIs as well as individual targets for the Inside Sales organization,

  • Acquire and develop new customers, maintaining relationships with the existing ones and when needed actively involve relevant parts of the organization to support them,

  • Effective usage of sales tools (Salesforce and other internal CRMs) to ensure all customer information is up-to-date,

  • Regular reporting towards direct line manager and close collaboration with country field Sales Manager,

  • Keep accounts receivables on target level and take action in case of overdue payments,

  • Provide product consultancy upon customers’ needs via phone/Teams/e-mail,

  • Gather market and business intelligence on customer needs and competitors activity,

  • Where required, be able to participate in industry events and exhibitions (including international travels),

  • Continuous alignment to changing work environment and development of required skills and knowledge for this role.

Our requirements

  • You are fluent in English, both written and spoken, allowing smooth selling communication via phone; any other language will be an advantage.

  • You have min 1-3 years of previous work experience in sales or customer service, especially in selling on the phone and ideally in B-to-B environment.

  • You present excellent communication and team work skills.

  • Knowledge of the packaging or labeling industry and market or relevant commercial degree/education is considered an asset.

What we offer

  • Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.

  • Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organization that works as a team to achieve our shared goals.

  • Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.

  • Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always seeking to build a more sustainable future.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • integration events

  • hybrid work opportunities

  • holiday bonus

Greetings from your future manager

"UPM Raflatac is in search of skilled professionals to join our Inside Sales team, where you will play a vital role in driving revenue and building solid customer relationships. If you are a self-motivated professional with a knack for sales and possess excellent communication skills we invite you to apply and embark on a rewarding career journey with us!" - Sławek, Senior Manager, Inside Sales EMEIA.

The position is located in UPM Business HUB Wrocław, Poland.

We offer a hybrid working model according to EU directive on work-life balance.

The position holder will report to Senior Manager, Inside Sales EMEIA.

Please apply via the link above and attach your CV in English latest by 23.06.2023. We review applications already during the application period, and you may be contacted already before the application deadline.

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48 12 399 94 99.

UPM Kymmene Sp. z o.o.

UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 500 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out the video:

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