Oferta pracy

Intermediate Client Operations Analyst

Citi PolandO firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło 24 dni temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.
We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.
Intermediate Client Operations AnalystNumer ref.: 104233
The Client Operations Department is currently recruiting an intermediate Client Operations Analyst to work on projects and deliver best in class Client Service in a busy and dynamic environment in the TTS Client Operations.
In addition to ensuring all day-to-day Client Operations functions are completed in a timely and efficient manner, the individual will need to work in close liaison with the Section Manager to review opportunity for process improvement within the team.

Responsibilities:
  • Work closely with vendor teams to ensure that co-owned process are executed accurately and any errors are reviewed and analyzed
  • Complete regular reconciliation reviews to ensure that task have been completed correctly and accurately
  • Work in partnership with Service team to ensure that any operational issues are investigated and led to a full resolution
  • Support ad-hoc requests from Service team to review operational process inefficiencies, client raised queries and concerns
  • Escalate any errors, processing delays and errors appropriately
  • Lead and deliver client and internal projects, ensuring attendance on project and client facing calls
  • Develop and maintain process documentation materials
  • Adhere to internal policies in relation to process documentation, reviews and reporting to ensure ongoing compliance from risk and control perspective
  • Proactively inform customer about operational problems (system failures, market issues) and provide regular updates to resolution of issue
  • Support client and service team requests and needs in an efficient, effective and professional manner and handle exceptional requests.
  • A thorough understanding of the client’s business and unique solution is necessary to simplify the client experience by taking cross-regional and cross-functional ownership thus ensuring a timely and satisfactory client experience at all times.
  • Support team leader and manager through deputizing as an escalation contact for internal partners and clients for the operational
  • Perform analysis on trends and best practices while suggesting improvements based on analysis
Required skills:
  • Very good knowledge of English and fluent Italian language is necessary.
  • Excellent communication skills
  • A commitment to the delivery of quality operational experience
  • Ability to liaise with demanding clients and internal stakeholders
  • Strong investigative, analytical and problem solving skills.
  • Ability to work independently within a team environment.
  • A strong understanding of Client Operations related functions and processes – payments, operational experience.
  • Team player with strong interpersonal and communication skills.
  • Self-Motivated/Results Orientated
  • Proven leadership skills essential.
  • Maintains a control focus at all times.
  • Must have excellent time management skills.
  • Organisational & administrative skills
  • Ability to understand complex concepts
  • Analytical & Adaptable
  • Attention to detail
  • Advanced knowledge of Microsoft Excel required to manage day to processes, through execution on V-Look ups, comparisons and some formulas.
Education:
  • Bachelor’s/University degree or equivalent experience.
We offer:
  • Opportunity to work in an international and diverse environment.
  • Exposure to a wide range of internal stakeholders as well as to senior management
  • Private healthcare
  • Group insurance
  • Private pension scheme
  • Flexible work schedule and working from home (home office)
  • Multisport program

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