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Internal Support Specialist with English and German

Sivantos Sp. z o.o.

Sivantos Sp. z o.o.

Przemysłowa 18

Komorniki (gm. Komorniki)

Your responsibilities

  • Regular contact in English and German with foreign branches of the company - supervising the explanation thread

  • Preparation of data for reports, incl. order entries from customers, delays, TAT

  • Verifying urgent orders and coordinating their timely execution

  • Regular contact with employees of other departments and review of orders in the proces

  • Taking care to systematically inform sales departments in Europe about the progress of order fulfillment - e-mail correspondence and telephone contact

  • Preparing reports

  • Collaboration and communication with other departments

Our requirements

  • Speaking and writing English and German at a minimum level of B2

  • Speaking and writing Polish at a minimum level of B1

  • Experience in professional work in the area of customer service

  • Good knowledge of MS Office with an emphasis on excel

  • Very good organization of work

  • Effective communication and relationship skills

  • Speed and efficiency in action

What we offer

  • Stable employment conditions, employment contract concluded directly with Sivantos Sp. z o.o.

  • Work in an international dynamic environment

  • Pleasant, clean and safe working environment

  • Contact with the latest techniques and technologies

  • private medical care, Multisport card (with the possibility of purchasing a card for any accompanying person), possibility of life insurance in several options on preferential terms, Christmas bonus, holiday bonus, regular fruit in the company, integration events, co-financing of education.

Sivantos Sp. z o.o.

Formed in 2019, through the merger of Sivantos and Widex, WS Audiology combines over 140 years’ experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful. We are active in over 125 markets and employ 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues of around EUR 1.7 billion.

Learn about us on www.wsa.com

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Your future team is focusing on contacting our business partners (hearing prosthetics points) and the representatives of our other entities of WSAudiology group, doing their best to provide the possibly best level of service in terms of solving interesting and challenging cases connected with our products. You'll also have daily contact with colleagues from other countries. The Specialist role requires a customer-service mindset and a pro-customer approach. According to our organizational values, the internal client is as important as the external one.