sharing the costs of sports activities
- Uniwersytecka 20, KatowiceKatowice, Silesian
- Valid for 12 daysuntil: 28 May 2021
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
This role will be responsible for the day to day maintenance of static data, subscription documents, investor statements and the delivery of various investor related documents, driver reports and reporting services packages. Key deliverables comprise of the timely response to requests by internal teams and/or clients to ensure data held on the system and the documentation generated and sent from the system are consistently maintained and delivered.
Input and maintenance of static data (contact data, bank data, etc) related to Investors on various systems, in accordance with SAS70 procedures
Maintenance and management of reporting driver reports and reporting service packages for all Fund clients on Investran or similar systems
Maintenance and management of trading activity on STARs or other equivalent registry systems
Ensure specific steps for the generation and delivery of certificates, notices and other investor documentation is carried out in accordance with policies and procedures
Suggestions to amend, and if required implement the maintenance and update of, new and existing procedures following changes required by specific circumstances
Primary liaison for report generation and delivery preparation of notices
Provide guidance to other service teams on best practise for static data maintenance and/or for call/distribution generation as required
Upload and review of documentation to the client web reporting services
Support with data uploads and any migration efforts
Review of static data changes made by other team members, to ensure data modified in line with requests and with particular focus on system standards
Review of driver reports and reporting service packages created by other team members
Production of NAV Calculations;
Production of various types of Distribution Calculations (income, Capital, Top-Up and Ad-hoc) and ensuring that Distributions are produced in line with policies and procedures;
Maintenance of the Unit and Certificate registers;
Maintenance of security taken over units;
Dealing with investor queries; and
Providing assistance in respect of CDD and tax issues to the operations team.
Internal contact point with other teams, as well as contact point with Investran Support or IST when required for technical assistance and requests to modify system configuration settings as required
General queries and support for certificate and notice generation and delivery related queries
Support with guidance and promotion of ISG throughout the business in Europe
Assist in documenting and implementing a standardised operating model for ISG
Proactively identify and progress opportunities to improve efficiency in the team and its processes
In addition to the duties listed above, the ISG Administrator may be requested to perform any other ad hoc duties or projects as requested by Managers and Supervisors.
Proactive and willing to do what is required to ensure consistent service to the clients
Problem solving and root cause identification skills
Ability to manage expectations and deliver on time
Strong organisational and time management skills are essential
Excellent verbal and written communication skills and attention to detail is essential
Ability to use initiative, work confidently and take ownership of tasks is important
Willingness to learn, work within a team, and adapt to new and challenging situations
Ability to work under pressure whilst maintaining quality of service
Must maintain a professional demeanour
Consider and adhere to relevant regulatory environment and obligations
Must have working knowledge of Microsoft Word and Excel.
Previous experience on Fund management software systems preferred but not essential.
Minimum of 2 years work experience, either in an administration / accounting or operations role within the funds or financial industry will be an advantage.
Will take advantage of learning opportunities to meet needs of current job
Has a good understanding of technicalities of own role
Promptly and efficiently completes work assignments
Good understanding of how immediate team interact with other teams in function to deliver results
Understand TMF Code of Conduct and values
Provides guidance on basic tasks to colleagues in immediate team
Manages personal workload effectively
Responds to and anticipates client needs in a timely and professional manner
Listens actively, considers people’s concerns and adjusts own behavior in a helpful manner
Consistently strives to provide a quality service
Implements the necessary steps of the service process
Handles complaints and difficult customers in positive and effective manner, taking into account global and cultural differences
Takes responsibility for obtaining and sharing required information with others
Understands clients, identifies their needs and creates positive first impressions
Acts with the highest level of integrity at all times
Act in the best interests of TMF (taking into account the interests of TMF customers, where appropriate)
Act in a professional manner and produce accurate and timely work product
Will be clear, open and transparent in your communications with TMF colleagues and customers
Promptly report any issues (or possible issues) you identify to your manager (or an appropriate member of the senior management team) for consideration and resolution
Never make any statement that is misleading, false or deceptive
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
This is how we work
This is how we work
ISG is responsible for the maintenance of Investor records held on various systems for private equity and real estate funds and for the generation and delivery of all certificates, notices, reports and other packages for these funds; notices will include all deliverables to fund investors (capital calls, distributions, financial statements, NAV statements, capital accounts, tax returns, press releases and so on).
The team has touch points throughout the business and it is vital to the smooth running and administration of private equity and real estate funds. The team has a varied workload and a good relationship with other service teams throughout the business.
The Administrator will work as part of this shared service team on a range of matters, providing investor service related functions for established and new funds and corporate entities.
The successful candidate will be highly motivated and keen to grow with the business, while working in a team environment and ensuring the full support of other teams. Knowledge of system solutions would be a benefit but not essential for this role. Building a good relationship with others will be essential to making this role, and thus the team, a continued success.
The Administrator will work closely with Trainee Administrators, Senior Administrators, Supervisors or other designated Managers. Business must be conducted at all times in line with TMF Policies and Procedures and any departmental guidance guidelines.