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Investor Services Manager
HedgeServ Limited
Greater Poland
Greater Poland- offer expired 2 months ago
- contract of employment
- full-time
- manager / supervisor
- home office work
- remote recruitment
Your responsibilities
The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure and client requirements.
Resolve investor transaction enquiries escalated by Supervisor or Administrator.
Ensure all aged items on TA bank reconciliations are resolved timely.
Resolve complex AML/KYC documentation issues in conjunction with Compliance department and MLRO where required.
Review Investor Transactions.
Review of Redemption Payment Schedules.
Review and approve wire transfer payments.
Ensure investor reporting is provided accurately and timely as agreed with client.
Ensure client reporting is provided accurately and timely and in line with agreed client expectations.
Handling complex calls from investors.
Identify areas for improvement in processes, personnel and structure.
Establish and maintain effective working relationships with the NAV, QA, Compliance departments.
Review annual fund audit requirements ensuring all items are addressed timely and accurately.
Ensure all investor audit requests are responded to accurately and timely.
Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service.
Manage investor services recruitment, training and performance evaluations.
Review documentation upon initialization of new clients.
Our requirements
Accounting, Finance, Legal or Business Degree. Min. 2.2 honors degree.
IT Literate
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually.
Strong inter-personal skills
Good initiative tempered with identifying when escalation is required.
Strong systems, product and process knowledge
Reliable and Dependable
Approachable
Committed
Ability to positively influence team morale
Minimum of 5 years experience working in a Hedge Fund Administration Firm with at least 3 of those at Supervisor level. Alternative Hedge Fund experience may be considered.
Benefits
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
corporate sports team
no dress code
coffee / tea
parking space for employees
extra social benefits
shopping coupons
sharing the costs of tickets to the movies, theater
employee referral program
opportunity to obtain permits and licenses
charity initiatives
Recruitment stages
1
Send your CV
2
Interview with your team
3
Offer
Job Description
Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.
HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should be flexible and willing to adapt.
Investor Services Manager should be capable of managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.
Please send your CV via the Apply button below.
HedgeServ Limited
HedgeServ is a hedge fund administration company that features a unique technology platform with one of the most experienced service teams in the industry. HedgeServ provides a service solution for front office, risk, valuations, middle office, fund accounting and fund administration that is customized to the needs of the individual hedge fund, fund of hedge funds and private equity funds. HedgeServ is located in New York, Cork, Dublin and Cayman.