sharing the costs of sports activities
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Oferta pracy
IOIM IT Operations Manager
Fujitsu Technology Solutions Sp. z o.o.About the company
- ŁódźŁódź
- offer expired 2 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work
- remote recruitment
Technologies we use
Operating system
Your responsibilities
- People Management. Manages, motivates and develops a large team, ensuring that the service levels are met. Manages resources, resource forecasts and allocation of work activities
- Risk Management. Establishes and manages risk for the team’s skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting our commitments.
- Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service, taking into account changing priorities or issues on services of a small to medium capacity. Uses strengths of team to achieve effective and efficient delivery of service within Service Level Agreement. (SLA) Creation, maintenance and adherence to Quality Standards as appropriate. Evaluates and integrates new workloads.
- Business orientation. Anticipates the impact of business issues on own team and takes appropriate action. Is responsible for monitoring and controlling issues and providing reports to customers and/or internal stakeholders as required.
- Operations Focus and attention is primarily on the specific services which the team is delivering to their current customer base. Helps to define and implement best practice for given area. Responsible for improving core skills, adopting standard processes and encouraging re-use.
- Tools Mastery. Ensure adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.
Our requirements
- Experience in building customer relationships.
- Knowledge of the ITIL Service Support standards and practices.
- Excellent people management skills.
- Excellent written and oral communication skills in English.
- Financial management.
- Risk management.
Benefits
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- extra social benefits
- shopping coupons
- holiday funds
- christmas gifts
- employee referral program
- charity initiatives
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IOIM IT Operations Manager, Łódź