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IS Functional Analyst – ITSM Tools

ABB Business Services Sp. z o.o.O firmie

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ABB Business Services Sp. z o.o.

Przy Rondzie 4


Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

We are an international pioneering technology leader that is writing the future of industrial digitalization. Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world. The selected candidate will be part of the team responsible for end to end delivery of global ServiceNow platform by configuring solutions to meet the business requirements, having significant contribution into the current and future Services delivered to ABB businesses. Seize this unique opportunity and grow together with the rapidly developing organization.
IS Functional Analyst – ITSM ToolsNumer ref.: PL77219187_E1

Your responsibilities

  • The core responsibility of the IS Functional Analyst (ITSM Tools) is to liaise with the stakeholders and business process managers to understand their requirements and translate these requirements into functional specifications.
  • As an IS Functional Analyst (ITSM Tools), you will:
  • Be responsible for understanding the business processes in detail and applying this knowledge to shape and align IS solutions and their delivery
  • Assist in the installation, management, maintenance, and optimization of internal and cross-functional processes related to IS Services
  • Translate requirements from projects and changes into functional specifications for internal and external delivery parties
  • Create and maintain the Business Blueprint (BBEM - detailed process description and requirements document)
  • Collaborate with IS Business Engagement Manager, IS Service Managers, IS Application Manager to estimate the effort for IS solutions/services development, change requests and releases
  • Provide guidance or support to delivery teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility
  • Develop acceptance criteria for projects, test plans and test cases
  • Perform final validation of solution before submission to requester to run the User Acceptance Test
  • Support the Run organization in the incident and problem resolution when functional verification is required

Your background 

  • Degree in software engineering, computer systems, or similar
  • ServiceNow Systems Administrator certification preferred
  • ITIL V4 foundation certification required
  • At least 5 years of experience working as Functional / Business Analyst in the ITSM Tools
  • Demonstrated experience in dealing with business stakeholders, understanding their requirements and translating them to functional specifications
  • Demonstrated experience in working collaboratively in geographically dispersed team
  • Strong competence in spoken and written English is a must

We offer:

  • Enjoy a stable employment in a company with a long history in innovation and technology.
  • Collaborate with experienced experts in an international environment.
  • Seize individual development and training opportunities, from job specific to soft skills.
  • Get private medical care (including offers for family members) and life insurance.
  • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.
  • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.


  • Life insurance
  • Commute Refund
  • Multisport
  • Luxmed Health Care
  • Multikafeteria & Additional Perks

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