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Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

IS Operations Manager

ABB Business Services

  • Kraków

    Kraków, Lesser Poland
  • offer expired 8 days ago
  • contract of employment
  • full-time
  • team manager
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Act as IS Application Manager.

  • Actively drive continues improvements for the tool and it’s methodology according to ABB requirements.

  • End-to-end responsibility for maintenance of applications.

  • Shaping of Roadmap for applications; Maintaining change backlog for applications, driving application change process and ensuring compliance with internal and external regulations.

  • Coordination of works executed by application operations team, infrastructure and vendor teams (internal and external) in ensuring high level of quality and availability; Establishing and improving integrated, business process-oriented SLAs and OLAs.

  • Accountability for the resolution of any incident, change or project which has, or might have, a major impact on the relevant IS application.

  • Accountability for IS Compliance (SOX audits).

  • Triggering and driving improvement initiatives on quality of service, ensuring better alignment with business needs.

  • Maintaining good relations with Stakeholders, providing regular status updates/health checks to main business representatives.

  • Support in cost estimates and project plans for the applications or integration platforms in scope; support of application budget execution.

  • Building and maintaining relationship with vendors.

  • Owning the change Management process.

  • Gather feedback from stakeholders.

Our requirements

  • Bachelor’s Degree in information management, computer systems, business engineering or similar.

  • 1+ years of practical experience as business / system / functional analyst in requirements analysis, management and change management, proven analytical background, analytical thinking and problem solving.

  • Proven experience of working with IT service management concepts (ITIL) and strong analytical skills and a deep understanding of the overall context of business processes and technologies.

  • Good organization and self-discipline, time management and decisiveness..

  • Scrum or general Agile knowledge and working experience is a plus

  • Exceptional communication skills, excellent active listening and critical thinking, ability to run several processes simultaneously.

  • Entrepreneurial mindset, with strong leadership and ability to manage and maintain cross-functional stakeholders, ability to work independently on the assigned tasks and attention to detail.

  • Flexible and adaptable; able to work in a challenging environment, must be a team player and able to work collaboratively with and through others, experienced in work in virtual teams with cross services organization.

  • ITIL processes knowledge.

  • Fluency in English, both written and spoken, is essential.

What we offer

  • Enjoy a stable employment in a company with a long history in innovation and technology.

  • Collaborate with experienced experts in an international environment.

  • Seize individual development and training opportunities, from job specific to soft skills.

  • Private medical care (including offers for family members) and life insurance.

  • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.

  • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • saving & investment scheme

  • corporate library

  • video games at work

  • coffee / tea

  • sharing the commuting costs

  • employee referral program

  • charity initiatives

  • family picnics

Recruitment stages

Phone Screening


Interview with Recruiter and / or Manager


* Additional technical / language check



ABB Business Services

ABB Global Business Services Information Systems (GBS-IS) delivery team is looking for an Operations Manager to work with global solutions for ABB Group. Person in this role will be participating in shaping delivery for a key application supporting other ABB applications, taking end to end responsibility for the application from the operation perspective, having significant contribution into the current and future Services delivered to the business. It is a great opportunity to participate in shaping complex environment of advanced corporate systems, cooperating with experts from all over the world in tackling challenges and driving opportunities.

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

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