Oferta pracy

IS Operations Manager

ABB Business Services

  • Kraków

    Kraków, Lesser Poland
  • offer expired 19 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use


  • ITIL

About the project

We are looking for an IS Operations Manager to join our Global team. You will be collaborating with an international team, committed to our vision of delivering practices, knowledge and services to ABB IS customers.

As an IS Operations Manager you will be a member of the Monitor and Process team, engaged in the enablement of the cost transparency as well as taking part in the monitoring and auditing related tasks.

In this role you will be reporting to IS Service Owner for Monitor and Process.

Your responsibilities

  • End-to-end responsibility for maintenance of applications.

  • Shaping of Roadmap for applications.

  • Maintaining change backlog for applications, driving application change process and ensuring compliance with internal and external regulations.

  • Coordination of works executed by application operations team, infrastructure and vendor teams (internal and external) in ensuring high level of quality and availability.

  • Responsibility for the resolution of any incident, change or project which has, or might have, a major impact on the relevant IS application.

  • Responsibility for IS Compliance (SOX audits).

  • Triggering and driving improvement initiatives on quality of service, ensuring better alignment with business needs.

  • Maintaining good relations with Stakeholders, providing regular status updates/health checks to main business representatives.

  • Support in cost estimates and project plans for the applications or integration platforms in scope; support of application budget execution.

Our requirements

  • IT professional with 1+ years of practical experience as business / system / functional analyst or similar field.

  • Proven experience of working with IT service management concepts (ITIL) and strong analytical skills as well as a deep understanding of the overall context of business processes and technologies.

  • Exceptional communication skills, excellent active listening and critical thinking, ability to run several processes simultaneously.

  • One of the following would be desirable: financial knowledge (Apptio), audit related knowledge, Azure, SQL.

  • Flexible and adaptable; able to work in a challenging environment, must be a team player and able to work collaboratively, experienced in work in virtual teams with cross services organization.

  • Fluency in English, both written and spoken, is essential.

What we offer

  • Enjoy a stable employment in a company with a long history in innovation and technology.

  • Collaborate with experienced experts in an international environment.

  • Seize individual development and training opportunities, from job specific to soft skills.

  • Private medical care (including offers for family members) and life insurance.

  • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.

  • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • saving & investment scheme

  • corporate library

  • video games at work

  • coffee / tea

  • sharing the commuting costs

  • employee referral program

  • charity initiatives

  • family picnics

Recruitment stages

Phone Screening


Interview with Recruiter and / or Manager


* Additional technical / language check



ABB Business Services

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

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