Oferta pracy

IS Operations Manager – Legal and Integrity

ABB Business Services

  • Kraków

    Kraków, Lesser Poland
  • valid for 2 days
    until: 28 Jun 2022
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use


  • Azure DevOps

  • ServiceNow

  • ITIL

About the project

We are an international pioneering technology leader that is writing the future of industrial digitalization. At the forefront is our Corporate Technology Center which provides industry leading software and deep domain expertise to help the world’s most asset-intensive industries solve their biggest challenges.

As an IS Operations Manager you will be accountable for delivering, orchestrating and optimizing selected application services from IS Legal and Integrity Area . Important part of your role would be also to drive service transition and continuous improvement activities .

Your responsibilities

  • Build, maintain and improve application operations framework, according to the customer needs and IS operating framework.

  • Be responsible for day-to-day execution of applications operation, including incident , problem, change and release management processes.

  • Managed delivery from 3rd party and internal suppliers for both build and run areas, including performance monitoring according to the agreed SLA, coordination of work provided by assigned consultants in the ongoing projects.

  • Be Single point of contact for Customers to ensure their demand is actioned according to the agreed framework and to provide required level of transparency by reporting through various channels key metrics for applications and respective delivery.

  • Be responsible for ensuring all the security and compliance requirements are fulfilled for the assigned applications.

  • Be responsible to collect feedback from customers and consumers and translate it into continuous improvement activities on recurring basis.

Our requirements

  • Experience in a similar position, preferably in global, large organization with matrix structure.

  • At least 5 years of professional experience in IT area.

  • ITIL v4 Certification.

  • Strong Stakeholder Management skills.

  • Experience in application operations build-up and transition activities.

  • Experience in coordinating and supervising internal and external teams.

  • Knowledge and practical experience with tools like ServiceNow and Azure Devops.

  • Fluent English.

What we offer

  • Enjoy a stable employment in a company with a long history in innovation and technology.

  • Collaborate with experienced experts in an international environment.

  • Seize individual development and training opportunities, from job specific to soft skills.

  • Private medical care (including offers for family members) and life insurance.

  • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.

  • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • saving & investment scheme

  • corporate library

  • video games at work

  • coffee / tea

  • sharing the commuting costs

  • employee referral program

  • charity initiatives

  • family picnics

Recruitment stages

Phone Screening


Interview with Recruiter and / or Manager


* Additional technical / language check



ABB Business Services

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

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This is how we work
This is how we work