Oferta pracy

IS Senior Service Owner – Emerging Services

ABB Business Services Sp. z o.o.O firmie

ABB Business Services Sp. z o.o.

Przy Rondzie 4

Kraków

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB is an international pioneering technology leader that is writing the future of industrial digitalization.

Join Innovation & Emerging Services Team as IS Senior Service Owner –Emerging Services. We are focused on bringing innovation into ABB products and services by extending them with cutting-edge technologies including Mobile, IIoT, Augmented Reality, chatbots and others. We are looking for a person who will work with our business units to create and drive the Industry 4.0 market.

As a Senior Service Owner you will become part of the Leadership Team of the Innovation and Emerging Services Domain and as such will be directly involved in creating and executing the strategy of delivering business value through innovations in the IT organization of ABB.
Your main accountabilities will revolve around establishing and running an organization delivering multiple emerging IT services, utilizing innovative technologies to improve efficiency and deliver business value, serving customers across the whole ABB landscape.
IS Senior Service Owner – Emerging ServicesNumer ref.: PL77120859_E1

Your responsibilities

  • Developing the service delivery strategy and service delivery plan for the Emerging Services organization
  • Defining strategic roadmap for multiple emerging services based on the Stakeholder’s expectations
  • Lead and manage an organization of experienced managers and professionals responsible for service delivery
  • Accountability for the service catalog and profits and losses the delivered services
  • Implement a sustainable service model for innovation
  • Ensuring reliability, availability, maintainability, serviceability, change capability, confidentiality and integrity of all services in scope
  • Work close with Innovation Enablement to find opportunities to deliver additional business value and broaden the emerging services portfolio
  • Ensure high customer satisfaction by providing high-quality and compliance of emerging services, performing regular SLA reviews and driving innovation and continuous improvement
  • Build and maintain a strong network of stakeholders and partners to allow for agile collaboration built on trust and transparent information flow
  • Take full responsibility and accountability for a high-quality service delivery
  • Manage vendors, partners and contracts to assure business value delivery
  • Oversee projects and project managers delivering solutions on top of the service delivery
  • Accountability for the tools and processes used to deliver emerging services
  • Living ABB’s core values of courage, care, curiosity and collaboration

Your background

  • Minimum 10 years of professional experience in IT environment
  • Experience in IT leadership roles
  • Strong knowledge of ITIL processes
  • Strong communication and negotiation skills
  • Strong people management skills
  • Strong experience in leading and managing vendors and contracts
  • Experience in managing complex stakeholder relationships in a corporate environment while acting as a service manager
  • Strong analytical skills and a deep understanding of the overall context of business processes and technologies
  • Ability to perform unsupervised work
  • Understanding of Enterprise IT landscape
  • Strong understanding of Agile and Scrum
  • Proficiency in English
Pluses
  • Degree in IT or related disciplines
  • ITIL & Service Management Certifications
  • Agile Certifications
  • Experience with technologies and concepts like AR/VR, RPA, DLT, Cloud, IoT, Cognitive, Mobile

We offer:

  • Enjoy a stable employment in a company with a long history in innovation and technology
  • Collaborate with experienced experts in an international environment
  • Seize individual development and training opportunities, from job specific to soft skills
  • Get private medical care (including offers for family members) and life insurance
  • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program
  • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities

Benefits:

  • Life insurance
  • Commute Refund
  • Multisport
  • Luxmed Health Care
  • Multikafeteria & Additional Perks

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