Oferta pracy

IS Vendor Management Officer

ABB Business Services

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use


  • RfX management

About the project

The mission of the IS Vendor Management Officer is to establish and execute strong local Vendor Management and maintain Vendor relationships for most relevant local Vendors. Align with GBS IS departments on executing and improving Vendor and Process governance, IS Services and executing Contracts. Engages with local Vendors to establish and maintain a collaborative Vendor relationship to ensure performance results, where Vendors meet their contractual commitments. The IS Vendor Management Officer acts as escalation point for GBS IS departments regarding issues with local Vendors and escalates disputes. The IS Vendor Management Officer is responsible for financial monitoring regarding Vendor contracts (spends, invoice management) and ensures continuous improvement cycles with local Vendors to create value for ABB. The IS Vendor Management Officer supports operational Vendor management (regarding Programs like RAMIO, local IS Sourcing, tender support, signature collection, purchase order creation, contract extensions, data collections & analyses and reporting).

The role will be reporting to: Global IS Department Manager for Vendor Management.

Your responsibilities

  • Managing vendors to meet key performance indicators and agreed targets

  • Monitoring via agreed key performance indicators (KPIs) and Service Level Agreements (SLAs) and challenging performance

  • Collecting input from key stakeholders and performance management to identify opportunities for continuous improvement and address underperformance and compliance failures, including contract terms to the vendor

  • Validating if vendors performance matches the contract terms and assures that the quality of service deliverables meet contractual commitments

  • Engaging proactively and collaboratively with vendors to resolve unsatisfactory performance

  • Maintaining and negotiating contract changes with support or in collaboration with IS Sourcing

  • Acting as escalation point regarding issues with vendor and resolving or addressing (contractual) disputes

  • Reviewing vendor analysis and assessing effectiveness across the GBS IS organization and managing risks associated with information security, continuity, and performance. Feedback towards vendor

  • Creating an environment in which the organization and its vendors collaborate to their mutual benefit, ensuring positive and effective working relationships are developed and maintained

  • Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Our requirements

  • Above 3 years of relevant vendor management experience needed

  • Comprehensive IT understanding

  • Contract management, IT financial management (procurement, invoice handling, spends analyses)

  • Vendor Management & Governance / Vendor Relationship Management

  • RfX management (Request for Proposal / Quotation / Information)

  • Collaboration models and performance reporting

  • Ability to communicate clearly and persuasively to command attention and establish credibility

What we offer

  • Enjoy a stable employment in a company with a long history in innovation and technology

  • Collaborate with experienced experts in an international environment

  • Seize individual development and training opportunities, from job specific to soft skills

  • Private medical care (including offers for family members) and life insurance

  • Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program

  • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • saving & investment scheme

  • corporate library

  • video games at work

  • coffee / tea

  • sharing the commuting costs

  • employee referral program

  • charity initiatives

  • family picnics

Recruitment stages

Phone Screening


Interview with Recruiter and / or Manager


* Additional technical / language check



ABB Business Services

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

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