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IT Support Specialist with German

  • Bielany Wrocławskie (pow. wrocławski), dolnośląskie pokaż mapę
  • Specjalista
  • 18.04.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Hemmersbach provides IT services globally. With more than 3,400 permanent employees in 38 subsidiaries we offer our services in over 190 countries worldwide.


    For our internal IT Team we are seeking the following:

    IT Support Specialist with German
    WORKPLACE: Wrocław (okolice), Bielany Wrocławskie (pow. wrocławski)

    Your tasks:

    • Filtering and qualifying IT service repair orders related to printers and computer devices
    • Analyzing and solving problems related to printing and computing hardware
    • Providing remote L 1,5 Global Support to our onsite Engineers (phone)
    • Active contact with our local dispatch teams and local menagement
    • Monitoring the correct timelines (SLA) and ticket flow
    • On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures

    Our requirements:

    • Excellent German is a must
    • Communicative English
    • Very good organizational skills
    • Effective communication skills and ability to work in a team
    • Openness to learn new things – technical vocabulary and issues from printing and computing area
    • Readiness to work on shifts (between 08:00 am and 17:30 pm)

    Would be an assets:

    • Technical printing and computing knowledge
    • Previous work experience on the hotline
    • Knowledge about remote troubleshooting gained from user or engineer feedback

    Your benefits:

    • Reliability: a secure job position in an exponentially growing international company
    • Variety: exciting projects and challenges within your own responsibility
    • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
    • Openness: Direct and informal communication even at management level
    • Career Opportunities: Great possibilities for professional, personal and language training
    • Initial Help: buddy programme to help you get started, a welcome pack included
    • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
    • Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw
    Would you like to join our team? Please send your CV in English.

    Please add statements: „I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”

    „I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”