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IT Analyst - 1st line support

Grafton RecruitmentO firmie

Kraków
małopolskie
Ogłoszenie wygasło 2 lata temu
Specjalista

Grafton Recruitment, founded in 1982, is a leading provider of recruitment solutions with more than 30 years' experience. Grafton Recruitment is one of Europe's largest independent firms, placing experienced professionals, mid &top management in all industry sectors, functions and public services.With 30 offices in Europe and about 650 employees we cover the following countries: Czech Republic | Hungary | Ireland | Lithuania | Poland | Romania | Slovakia | Turkey.Our high quality of service is proved by ISO certificate.

IT Analyst - 1st line supportNumer ref.: 6-10-42648/P 1

For one of our Client, very-known company on Cracow market, we are looking for candidates for the position of :

IT Service Desk Analyst- 1st line of support

Are you ready for the next step in your international career? Please send us your CV in English.

You will be responsible for:

Providing first line support for company employees concerning the workstations, servers, application software and hardware
Diagnosing and resolving issues related to IT, LAN/WAN, MS Office, Windows, VPN, Active Directory
Handling end users queries in English via phone, chat, email and ticketing system SNOW

Requirements

Advanced level of English (written and spoken) is essential
Good knowledge of Windows and Microsoft Office
Nice to have experience in customer service/support area
PC/Laptop configuration familiarity
Analytical and problem solving skills required
Good interpersonal and communication skills
Ability to gain new skills quickly
Willingness to work in shifts as company provides support 24/7, so we are looking for candidates who are flexible in terms of the working shifts especially night shift

Nice to have:

Technical degree

Benefits

Competitive salary and benefit package
Friendly working atmosphere
Wide range of trainings

Recruitment Agency no. 812.

Prosimy o dopisanie klauzuli: "Zgadzam się na wykorzystanie przez firmę Grafton Recruitment Polska Sp. z o.o. danych osobowych w celu pośrednictwa pracy (posiadania i przetwarzania przekazanych danych osobowych oraz ich udostępniania klientom w ramach prowadzonych projektów rekrutacyjnych) zgodnie z obowiązującą Ustawą o Ochronie Danych Osobowych (Dz.U.2002 r. Nr 101 poz. 926) aż do momentu pisemnego wycofania zgody. Potwierdzam, że zostałem poinformowany o prawach do zmiany, dostępu i ochrony tych danych".

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