Oferta pracy

IT Analyst - 1st line support

Grafton Recruitment

  • Kraków

  • ogłoszenie wygasło 4 lata temu
  • Specjalista

Grafton Recruitment, founded in 1982, is a leading provider of recruitment solutions with more than 30 years' experience. Grafton Recruitment is one of Europe's largest independent firms, placing experienced professionals, mid &top management in all industry sectors, functions and public services.With 30 offices in Europe and about 650 employees we cover the following countries: Czech Republic | Hungary | Ireland | Lithuania | Poland | Romania | Slovakia | Turkey.Our high quality of service is proved by ISO certificate.

IT Analyst - 1st line supportNumer ref.: 6-10-42648/P 1

For one of our Client, very-known company on Cracow market, we are looking for candidates for the position of :

IT Service Desk Analyst- 1st line of support

Are you ready for the next step in your international career? Please send us your CV in English.

You will be responsible for:

  • Providing first line support for company employees concerning the workstations, servers, application software and hardware
  • Diagnosing and resolving issues related to IT, LAN/WAN, MS Office, Windows, VPN, Active Directory
  • Handling end users queries in English via phone, chat, email and ticketing system SNOW


  • Advanced level of English (written and spoken) is essential
  • Good knowledge of Windows and Microsoft Office
  • Nice to have experience in customer service/support area
  • PC/Laptop configuration familiarity
  • Analytical and problem solving skills required
  • Good interpersonal and communication skills
  • Ability to gain new skills quickly
  • Willingness to work in shifts as company provides support 24/7, so we are looking for candidates who are flexible in terms of the working shifts especially night shift

Nice to have:

  • Technical degree


  • Competitive salary and benefit package
  • Friendly working atmosphere
  • Wide range of trainings

Recruitment Agency no. 812.

Prosimy o dopisanie klauzuli: "Zgadzam się na wykorzystanie przez firmę Grafton Recruitment Polska Sp. z o.o. danych osobowych w celu pośrednictwa pracy (posiadania i przetwarzania przekazanych danych osobowych oraz ich udostępniania klientom w ramach prowadzonych projektów rekrutacyjnych) zgodnie z obowiązującą Ustawą o Ochronie Danych Osobowych (Dz.U.2002 r. Nr 101 poz. 926) aż do momentu pisemnego wycofania zgody. Potwierdzam, że zostałem poinformowany o prawach do zmiany, dostępu i ochrony tych danych".

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