Oferta pracy

IT Analyst

Motorola Solutions

Motorola Solutions

Green Office - budynek B

Kraków

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The EA Technical Support Operations (EA TSO) supports a global customer base for advanced digital communication systems, mainly based upon an IP backbone. These systems are the go-to technology for customers around the world who need clear, instant and reliable communications. The systems cover the TETRA standard (of which Motorola Solutions are market leaders), APCO and LTE based systems, WAVE as well as Smart Public Safety solutions. This is a rapidly expanding market with high growth expected.
The roles in the EA TSO are based around technology areas and particular products used within the systems, however you will need to develop a broader knowledge of all products within these systems.
IT AnalystNumer ref.: R11627

Job Description

The role is second line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other. It is a 1st shift position. After a 1 year of experience there is a possibility to have an extra on call support.

  • Develop a high level of understanding of Motorola Solutions TETRA network and data solutions to be able to support external and internal customers in the resolution of technical issues.
  • Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English.
  • Take ownership of customers’ issues and ensure that customers’ expectations are met.
  • Follow Customer Issue Resolution processes.
  • From time to time, visit customer sites across the EA region in order to resolve those issues that cannot be resolved remotely.
  • Use Motorola Solutions owned TETRA systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates.
  • Participate in System Upgrades on customer premises.
  • Review existing tools and approaches and make recommendations on improvements or new functionality. Review and recommend improvements to procedures
  • Stay current on new and emerging technologies.

Basic Requirements

  • Fluent English
  • 1 year experience / knowledge in Telecommunications/Networking systems
  • Experience in a technical customer facing environment is a distinct advantage
  • Attention to detail
  • Strong analytical and problem solving skills
  • Excellent communication skills
  • Diligent
  • Able to adapt quickly
  • Ability to work efficiently in an international team

The position requires experience in one of the following aspects:

  • Virtualisation
  • VPN
  • SNMP Fault Management
  • Database administration
  • LAN/WAN support/operations
  • IP routing protocols
  • Network Management
  • Radio Telecommunications systems
  • Network security/ Firewalls basics
  • Linux administration
  • Tetra systems knowledge
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

  • Competitive salary package
  • Private medical & dental coverage
  • Life insurance
  • Employee Stock Purchase Plan
  • Flexible working hours
  • Strong collaborative culture
  • Comfortable work conditions (high-class offices, parking space)
  • Volleyball field and grill place next to the office
  • Access to wellness facilities and integration events as well as training and broad
  • Development opportunities.

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