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IT Analyst with German

Collabera

  • Kuyavia-Pomerania

    Kuyavia-Pomerania
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • As a IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.

  • Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

  • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users

  • Route problems to internal support group

  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge

  • Administer and provide User Access in various systems

  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Our requirements

  • Soft Skills:

  • Excellent communication and conversation skills (both verbal and written)

  • Fluent German (min B2-C1) is a must-have, any other European language nice to have

  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

  • Ability to acquire new information quickly and the willingness to do so at all times

  • Technical Requirements:

  • Understanding of the IT environment and readiness to learn new processes and technologies

  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware

  • ITIL knowledge would be an asset

  • Years of Experience:

  • 1 year of previous IT experience (Customer Service & Technical Support)

  • Benefits

  • sharing the costs of sports activities

  • private medical care