IT Application Support Specialist (Operation)

Polpharma Biologics

  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, hybrid work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Providing SME support, application maintenance and administration for selected business applications

  • Incident’s handling, logging and reporting on application problems

  • Handling standard Service Requests and perform application administration tasks

  • Providing training and guidance to users on maintained application and its documentation

  • Ensuring compliance of a GxP applications operation and maintenance during its operational life cycle

  • Answering questions, clear faults, propose solutions and/or arranging appropriate measures to be taken, involving other experts

  • Support for problem resolutions by close collaboration with the next level support or external Vendors

  • As the application SME support smooth transition from projects into operations

Our requirements

  • Experience in application support with strong IT basics, preferably in the pharmaceutical industry within GxP environment

  • Must be able to quickly learn new technologies and applications

  • Individual must be organized, detail-oriented, and possess the ability to logically investigate and determine both the causes of reported issues as well as how to resolve those same issues

  • A self-starter, motivated person who possesses good interpersonal and communication skills capable of effectively interacting with all departments and client personnel

  • Experience working with ITSM processes and tool (Service Now preferably)

  • Ability to set and maintain priorities for multiple tasks and work under pressure

  • Teamwork spirit - work and support others towards a common goal

  • Language skills – Polish (native or fluent), English (professional level)

What we offer

  • Private healthcare.

  • Life insurance.

  • Pension plan.

  • Relocation package.

  • International work environment.

  • Additional free day.

  • and more…


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • retirement pension plan

  • preferential loans

  • coffee / tea

  • extra social benefits

  • pre-paid cards

  • redeployment package

  • employee referral program

  • charity initiatives

  • extra leave

Polpharma Biologics

Polpharma Biologics is a state-of-the-art biological R&D and manufacturing facility, one of the most modern in Europe. We have a fantastic, international team of experienced experts and dynamic young scientists with common goals and values. Biotechnology is our passion.

Together we develop medicines, offering a new hope to patients suffering from serious diseases. We create a passionate and friendly workplace environment. Join us!

Scroll to the company’s profile