Oferta pracy

IT Business Analyst

Transcom Worldwide Poland Sp. z o.o.

  • Poznań

    Poznań, Greater Poland
  • offer expired 18 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment

Technologies we use


  • .NET

  • SQL

  • Agile

  • ITIL

  • RPA


  • Altitude

Your responsibilities

  • Acting as an interface between client, business and technical teams and ensuring smooth communication.

  • Gathering, analyzing and clarifying requirements.

  • Understanding business needs and translating them to the development team, give advice.

  • Design and document the related functional/technical solutions following the set process for requirements and functional specification.

  • Propose the best solution based on the requirements and available platforms.

  • Looking for efficiency improvements and potential cost savings.

  • Guard the transition from development into business as usual, providing sufficient documentation to operate.

Our requirements

  • Analytical and process driven mindset.

  • Fluency in English (both written and spoken), able to write detailed requirement documents in English.

  • Ability to work in a geographically and culturally diverse environment.

  • Bachelor's degree in Computer Science/Programming, Economy etc.

  • Some level of programming skills (various scripting languages, .NET, SQL).

  • Familiarity with application architectures and information management and infrastructure concepts as used in contact centers (preferred, but not a must).

  • Knowledge of ITIL, Project management and/or Agile methods.

  • Hands on experience with Altitude uCi 7.5 prefered uCi 8.x and knowledge of/experience in one or more RPA platforms.

This is how we organize our work

This is how we work

  • in house
  • agile

What we offer

  • Fun work through our employee engagement activities.

  • Supportive work atmosphere in an international environment.

  • Development opportunities and possibility to implement your own solutions and ideas.

  • Package of various benefits available on My Benefit platform, including private healthcare, sports card, etc.

  • Benefits

  • private medical care

  • life insurance

  • extra social benefits

  • employee referral program

  • dofinansowanie do okularów

  • wczasy pod gruszą

  • program kafeteryjny

  • bonus świąteczny i paczki świąteczne

The role of the IT Business Analyst is to apply analytical skills and understand related day-to-day business processes, support selecting and evaluating processes that can be improved. The IT Business Analyst is a bridge between the business and development teams with the ability to understand the viewpoints and needs of both teams, ensure smooth and documented communication and create specifications that lead to the required result.

The IT Business Analyst gains knowledge on the available platforms over time and helps both the business and development team to select the optimal solution, available platforms and standards and working with the Architects to optimise it.

Transcom Worldwide Poland Sp. z o.o.

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc.

Does this sound interesting!? Then we’d love to hear from you!

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