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IT Business Analyst (Wholesale IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Jira

  • Confluence

  • SharePoint

About the project

A successful candidate will be part of global projects from the Wholesale IT – GTRF IT Business Line and will be accountable for definition of the analysis approach and end-to-end customer journeys.

Your responsibilities

  • Define the most appropriate analysis approach to a problem/opportunity and work within a multi-skilled team to achieve the required goal.

  • Elicit, analyse, validate, document and prioritise business and / or system requirements.

  • Develop and deploy standardised end-to-end integrated processes across.

  • Perform root cause analysis of failure elements & recommend improvements.

  • Perform technical analysis to understanding the link between changes in systems and business processes against costs and benefits.

  • Define the solution design for non-technology projects and support IT with definition of the technology elements.

  • Define and document technical data maps for transformation protocols between one or more systems.

  • Write user stories for the Agile teams to work from.

  • Ensure full business engagement in the Agile development process.

Our requirements

  • Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.

  • Experience working in relevant environment/s, i.e. integration projects, change management.

  • Past working experience in a relevant role, i.e. Systems Analyst, Business Consultant

  • A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change

  • Built effective networks both internally and externally and created opportunities for others to work collaboratively

  • Dealt effectively with highly complex commercial information and business challenges to create strategic business plans which effectively deliver results

  • A combined set of good interpersonal skills and business/technology knowledge in order to develop an effective relationship with the business and IT, providing sound consultancy that adds value. The jobholder will document current and future state business & technology processes and perform root cause analysis of failure elements & recommend improvements.

  • Has utilised business analysis methods, tools and techniques

  • Working with an organisation that utilises an agile software development methodology & implementation planning tools.

  • Being business orientated with a technical background

  • Self-Starter and ability to work on in a task based model and also flexible in terms of working with different stakeholders who could be in a different time zone (such as US).


  • Experience working in relevant market/context, i.e. financial services is desirable but not mandatory.

  • Knowledge and experience of one or more Agile frameworks such as Scrum and Kanban. Knowledge of tools such as JIRA, confluence, MS Visio or similar tools are highly desirable.

  • Role relevant qualifications, i.e.Six Sigma, ISEB Diploma in Business Analysis, Certified Business Analysis Professional (CBAP) is desirable but not essential.

  • Work experience in a large corporate with multi-cultural teams in different geographies is a plus but not a must have.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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