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IT Business Manager (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 3 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use

Operating system

About the project

We are currently looking for an experienced IT Business Manager to join our EMEA Business Management Team to support with all IT COO and Business Management related activities with the MENAT Region for WPB Technology. The scope would cover 6 MENAT countries and the role will be reporting to the EMEA WPB Tech Senior Business Manager.

The role of the IT Business Manager (BM) will have the overall responsibility for the governance, control, People, Structure, cost, budget, Charges to Business, Strategic Planning Cycle (SPC) and overall execution of the Wealth and Personal Banking (WPB) Technology vision.

Additional processes include: cost management for both direct and indirect cost, operational metrics, portfolio management, People and Location Strategy. The role also implements and enforces standards and compliance to Group and internal controls and assists in keeping track of the costs and budget for MENAT.

BM will lead or take ownership of business activities, supporting EMEA CIO and Technology Products Heads with non-BAU activities, cyclical work pieces such as monthly/annual reporting and short term initiatives.

The role expects to possess knowledge of financial budgeting, strategic planning, communication, people and stakeholder management.

Oversight and review of Tech Charges to MENAT WPB (circa $173M) ensuring that Business and Country COOs have clear visibility to the overall Tech charges, and help address any disputed charges. This is in addition to the close monitoring of our Direct Cost Forecast and Actuals (circa $23M).

Your responsibilities

  • Financial Reporting and MI

  • Direct Cost: Review actuals and reforecast wherever necessary and address target gaps

  • CttB: Address any Charges to the Business queries and resolve any CAM disputes

  • Finance Process Improvement: help ensure processes like accruals, provisioning and invoice payments are managed seamlessly

  • Rates & Recoveries: review all local governed suppliers rates and ensure that they are properly recovered

  • Change the Bank (CTB) & Run the Bank (RTB) Management Lead

  • Software Capitalization (SCT), Accruals & Impairments

  • Cost efficiency and management

  • Strategic Planning Cycle (SPC/AOP): Help implement the EMEA Strategic Planning Cycle including facilitation of BP setup, CAM reviews, … etc

  • 3rd Party Management

  • Cost Board approval process consultancy (ITCM/TPS) and tracking to ensure all renewals are completed on time

  • Vendor Relationship: Punctual settlement of invoices for our Vendors

  • Workforce Governance Partnering: act as a consultant for any 3rd party engagement queries from our Tech Teams

  • Procurement: Understanding of how to engage with Procurement and help guide our Tech team how to use Emptoris and the necessary steps from engaging Procurement until onboarding the vendor

  • Fusion / PO: Understanding of the process to help support our teams and guide them whenever necessary

  • TPRM (Third Party Risk Management): Ensure all Third Party Risk are addressed and findings are addresses as per the agreed dead lines

  • Supply Chain Optimisation (SCO): Identify opportunities to optimize our 3rd party network of vendors

  • Contract approvals and renewals: Ensure all 3rd party contracts spend are approved by ITCM prior signing them. Also ensure that all contract renewals are tracked and renewed before their expiry dates

  • Governance

  • Governance, Metrics / KPIs / OKRs

  • Stakeholder Management & MI/decks

  • Communications & events

  • Compliance (e.g. Clarity, Mandatory Training)

  • Administrative Support

  • Monthly and Quarterly Business Management updates

Our requirements

  • University graduate preferably with a degree in IT or Finance

  • Previous background of working in a matrix organisational structure with global stakeholders

  • Credible, has energy to sustain the right focus and build consensus with a large and senior stakeholder group, working under pressure with multiple and conflicting demands

  • Ability to actively engage with WPB global business functions to deliver to business needs

  • Effective written and spoken communication skills in English

  • Excellent Microsoft Office skills, particularly Excel and PowerPoint are a must

  • Ability to distil complex and varied data into information combined with excellent communication skills in order to present back to key stakeholders

  • Excellent process analysis, problem solving and financial management skills

  • Self-motivation, and a proven rapid learning capability in a changing matrixed environment


  • Previous experience with HSBC internal systems and Financial Tools such as Cognos, Pioneer, GPDM, Clarity

  • An active user of Confluence and Jira with enough experience to manage the team’s data and MIs through both tools

  • A strong influencer who challenges the status quo backed with reliable data analysis and trends

  • Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, third party consultants, technical experts across the whole department and business users

  • Evidence of delivery in a similar role within a global organisation

  • Well-organized, self-starter and detail oriented person who is able to work under pressure and minimum supervision

  • Efficient, reliable and meticulous in supporting various governance forums with the distribution of pre-meeting packs as well as documenting outcomes (minutes)

  • Excellent analytical, relationship and presentation skills

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional information

  • The role operates in a highly-matrixed organization covering multiple Service lines across various locations.

  • The governance cycle of a number of forums will result in tight submission deadlines at times.

  • The role needs a breadth of experience in charges, direct cost (people and non-people cost) and headcount management.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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