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IT Business Support Manager

Genpact PL

  • Katowice

    Katowice, Silesian
  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • home office work
  • remote recruitment

Your responsibilities

  • Manage Relationship with Client, Business partners, Biz IT organization, corporate team and other partners.

  • Ensure all the customer issues are proactively identified, addressed and closed with documentation. Proactively highlight & own remediation of Risks to IT Processes, which may impact operational delivery.

  • Ensure Zero Major Incidents due to hygiene issues for the account/s and drive Incident Closure and subsequent RCCA process end to end.

  • Ensure PML (Production minutes lost) gets calculated with valid Business /Process Inputs and gets reported out in relevant forums.

  • Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders as and when required.

  • Actively participate in NC (Non-Compliance) closure / Risk mitigation. Implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security

  • Partner with internal Audit teams to help improve processes, systems and teams to deliver an outstanding customer experience by conducting investigate analysis, identifying issues & fix it with a balanced solution.

  • Adhere to financial targets laid out in Annual IT Op Plans.

Our requirements

  • Graduate, preferred in IT stream

  • Good command of English language min. B2/C1

  • Expertise in IT with one of IT infrastructure domain and dealing with international partners.

  • Negotiation and analytical skills with experience in using Excel and PowerPoint

  • Flexible to accommodate time-zones as to meet the client demands, clients being geographically dispersed

  • Good interpersonal and communication skills

  • Ability to perform and deliver under pressure with a good sense of setting priorities

What we offer

  • Attractive salary

  • Stable job offer – employment contract

  • Various trainings (initiating, soft skills)

  • Possibility of development

  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

Genpact PL

Inviting applications for the role of IT Business Support Manager

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever.

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Function: Operations

Inviting applications for the role of Service Optimization Expert

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With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.