Oferta pracy

IT Capacity, Availability and Performance Manager

Hitachi Energy Services Sp. z o.o.

  • Pawia 7, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • team manager
  • hybrid work
  • remote recruitment

Hitachi Energy Services Sp. z o.o.

Pawia 7

Stare Miasto

Kraków

Technologies we use

Expected

  • PowerBI

  • ServiceNow

About the project

We are looking for an individual that has a deep understanding and experience about how to overcome departmental boundaries. The successful candidate will be responsible for the enforcement of effective Capacity, Availability and Performance Management Processes to ensure IT services and infrastructure met the agreed requirements. You will work across IT Services organization to ensure that required IT infra resources are available and efficiently utilized

Your responsibilities

  • Effectively monitor the Capacity and performance of IT services to ensure they fully meet and user and business needs.

  • Provide advice and assistance associated with the planning, design and improvement of service and component Availability.

  • Responsible for monitoring IT Capacity and Availability levels, comparing actual levels against targets, taking forward the investigation of any breaches of Availability targets and service non-availability with the instigation of remedial activities.

  • Ensure Capacity and Availability requirements for new or modified IT services are understood.

  • Weekly, Monthly & ad-hoc reporting, capacity and availability related incident review on demand.

  • Integrate , lead by example and act as change agent during transformation

Our requirements

  • Broad experience in continuously driving BAU ITIL Capacity, Availability and Performance Management

  • Broad experience on capacity and availability monitoring and good in diagnosing the problems to improve the availability of IT services

  • Excellent Skills in Analysis, Reporting and Presentation to be provided to users and technical groups

  • Reporting tools (PowerBI, ServiceNow)

  • SIAM Certified

  • ITIL Expert and DevOps certifications are welcome

  • Project and Agile Management (PMP, Scalable Agile) and Quality Improvement (Lean, Six-Sigma, Kaizen) experience will be beneficial

  • Strong verbal and written communication capabilities with the ability to communicate optimally and influence at all levels of the organization

  • Fluent English is a must

This is how we organize our work

This is how we work

  • agile
  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • sharing the commuting costs

  • employee referral program

Hitachi Energy Services Sp. z o.o.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com

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