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IT Client Services Advisory





IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
IT Client Services AdvisoryNumer ref.: 133753
  • Focus primarily on Incident/ problem management, root cause analysis, reporting, change management, vendor management
  • Local and first point of contact for CPS business as usual incidents and problem management on specific accounts
  • Manage Severity 1 and 2 timeline and notifications to Data Centre (s) CPS Delivery, IT and Client teams
  • Directly support the IT CSM through a dotted line relationship
  • Coordinate and reviews changes with operations and other IT groups to ensure seamless project or change implementation
  • Generate local SLA/Account reporting & IT Inventories
  • Participate in Client and IBM generated projects and Meetings
  • Participate in local audit and compliance testing
  • Maintain site and local customer documentation
  • Provid on site training and assistance to users, co-ordinates with technical staff when problems require additional analysis or assistance
  • Knowledge of Windows, Network, Voice
  • Knowledge of ITIL V3 Framework
  • Understanding of standards i.e. ISO/IEC 27001:2013, ISO 22301 Business Continuity & All regulatory controls including GDPR, and other Data Privacy regulations
  • Presentation skills
  • Project Management skills
Preferred Technical and Professional Expertise:
  • IT Service Management on multi geography delivery
  • Understanding the IT Network architecture on various platforms
  • Understanding of ISO 27001, 22301, all regulatory Data Privacy guidelines
  • Business Communication Skills
  • Understanding of various Workflow solutions in IT related to financial services
We offer:
  • Extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
  • An induction training that will allow you to smoothly transition into your new role – you will receive training from your colleagues to help you land in your job and you’ll also act as a trainer for assigned trainer-delivered, workshadow or recurring courses
  • Learning: the opportunity to learn and grow your expertise taking part in trainings and language courses – global communication: want to improve your language skills? We will invest in you!
  • Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
  • Diversity: different nationalities united in one team
  • Teamwork: no one is left behind! You will back-up team members when the circumstances require extra support. We are a connected team that flows.
  • Innovation: we keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation. Do you have any ideas for improvements? We want to hear them!

Your Life @ IBM:

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.

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