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(IT COO) IT Business Support Specialist

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 20 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Jira

  • Confluence

  • Fusion

Operating system

About the project

The role holder will be working in HSBC Technology Poland COO Team supporting IT Centre’s Director, locally Global Businesses and Global Functions’ Teams located in HSBC Technology Poland and will also liaise with Global COO Teams directly or indirectly supporting GBGFs globally.

Your responsibilities

  • hosting HTP Branding Group meetings and driving its activities in the spirit of agile methodology (workshops, conferences, meet ups, etc.)

  • being in charge of branding activities for HTP;

  • organising internal and external initiatives across HTP;

  • bringing together various group of people to collectively work towards shared goals and tasks;

  • being a SME in communications channels;

  • providing ongoing administrative support to the Head of Technology Centre Poland;

  • providing support to CAO IT Poland team in daily tasks, including recruitment;

  • managing calendars, meetings agendas and arranging business travels;

  • settling invoices and tracking costs for CAO IT Poland;

  • cooperating closely with HTP ExCo members to ensure ongoing business and operational continuity;

  • being a SME in all administrative tasks related to effective functioning of the central team, including tight cross-functional cooperation with GSC functions, locally and globally;

  • drawing up reports, MI and decks as requested;

  • other ad-hoc tasks assigned by the Head of Technology Centre Poland.

Our requirements

  • Profound experience in running branding initiatives for an IT environment;

  • Experience in preparing and releasing official communication letters and messages;

  • Experience in organising external & internal events;

  • Experience in cooperating with external parties, with a strong focus on universities and higher education institutions;

  • Good familiarity with HSBC administrative procedures and policies;

  • Solid experience in MS Office suite (strong focus on Excel and Power Point);

  • Experience in providing BAU support to senior management;

  • Analytical mindset and ease of working with high volumes of data;

  • Strong internal stakeholders’ management;

  • Strong soft skills related to managing expectations

  • Previous experience in working in a fast-paced IT environment;

  • Fluent English.


  • Experience in organizing external meet ups;

  • Experience in running e2e recruitment processes within IT.

What we offer

  • Exposure to global initiatives;

  • Fully autonomous role.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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