HSBC Service Delivery (Polska) Sp. z o.o.

(IT COO – IT Cost Management) IT Cost and Contracts Manager

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

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HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42

Kraków

HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

(IT COO – IT Cost Management)
IT Cost and Contracts Manager
Location: Kraków
Ref No: HTP/ITCOO/ITCCM/09/2019

The team and project:

The primary purpose of the IT Cost Management team is to govern all third party IT spend (c$3bn) including managing and continuously improving the Cost Management processes. In this role, there will be specific responsibility for managing initiatives and projects from an IT perspective. Evaluating renewals of contracts ahead of time, challenging demand / requirements and working collaboratively with technical teams and procurement to obtain an optimal commercial deal. Maintaining the IT initiatives and projects calendar for the relevant IT teams including correct articulation of the financial P&L budgeting, owning the renewal trigger points and driving subsequent actions will be essential. This role will include working with the IT Teams CIOs, COOs and supporting teams to optimise IT’s utilisation of third-party hardware, software, resources, and associated IT services (including non-permanent workforce) to maximise value and cost savings to HSBC. Furthermore, support will be provided to each area to assist working towards a complete zero-based budgeting approach.

Key Accountabilities:

  • Driving sustainable growth; develops the business responsibly. Involvement in the strategic planning of an overall supplier management approach and governance model in alignment with global IT and Procurement strategies, to ensure business needs are met. Assist with the direction of the IT supplier relationships to maximise commercial benefit. Build effective relationships with key stakeholders across IT, Procurement and Legal teams as appropriate to plan and monitor implementation of contract management activities,
  • Customer focus; creates a customer-centred culture. Develop and maintain strong and professional working relationships across IT and business lines,
  • Grow equally strong and professional working relationships with supplier account teams, and product/regional representatives,
  • Hold suppliers to account for the provision of quality assurance commensurate with expectations and industry best practice ensuring Cost Management practices are adhered to and met,
  • Understand any changes in scope of the supplier relationship and work with Global Supplier Relationship managers to understand business needs. Participate in the development of an overall strategic Supplier Relationship Management approach in alignment with global IT, and Procurement Strategies, to ensure business needs are met,
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets,
  • Work with technical teams, procurement and suppliers in advance of renewals and required purchases to optimise volumes, challenge requirements and achieve best price for the organisation,
  • Ensure that IT have adequate governance and quality assurance functions and processes in place in relation to contracts management for preferred supplier relationships, particularly with regard to regulatory, legislative and audit requirements,
  • Managing risk responsibly. Sustain a risk aware culture. Promotes and manages relevant monitoring and reporting requirements within their team. Embeds efficient risk, compliance processes and procedures (FIMs, GSMs etc.) and external regulatory requirements, including the management of Operational Risk and adherence to the Group’s standards of ethical behaviour,
  • Assist with business case & benefits realisation. Defines and articulates to stakeholders the targeted benefits for a change intervention. Demonstrates effective financial skills to support a detailed business case, including investments, detailed benefits (financial, non-financial and strategic) and link to overall finances of the business,
  • Participate in supply chain optimization meetings with stakeholders in order to assess the deals and contracts,
  • Be responsible for budgeting and cost management with regards to global contracts.

Requirements:

  • Typically educated to undergraduate degree level,
  • Strong experience in purchasing in a commercial environment,
  • Familiarity with IT Infrastructure platforms / technologies, execution of IT vendor management policies,
  • Good understanding of the IT global delivery model and future roadmap,
  • Ability to work as part of a multi geography, culturally diverse and time-zone separated team,
  • Good communications skills and ability to motivate and communicate at all levels of the organization,
  • Analytical with the ability to understand and resolve problems.

We offer:

  • An opportunity to broaden/deeper knowledge and expertise in global projects,
  • Contact with top IT technologies available in the market,
  • Ability to work from home (2 days per week) and flexible working hours,
  • Parking few minutes away from the office,
  • On-site medical consultations in the office,
  • Childcare policy,
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
  • Game room (with Xbox, PS consoles and foosball table),
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,
  • Work and Learn from teams with mature process and tools to ensure the best in class deliverables,
  • Casual dress code.

 

 
Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

Are you passionate about the financial markets and would like to understand how it works from the inside? Are you looking for an opportunity to learn and improve your language skills in a multicultural team? Join Regulatory Compliance - Monitoring & Surveillance now!

Why HSBC

HSBC is one of the world's largest banking and financial services organizations. We serve about 38 million customers in 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America. We believe in being where the growth is, connecting customers to opportunities. We enable businesses to thrive and economies to prosper, helping people fulfil their hopes and dreams and realize their ambitions.

The position

While the regulatory environments globally become increasingly complex and demanding, financial institutions are expected to put in place adequate controls aimed at reducing risks in financial markets, among others, Market Abuse offences such as Insider Dealing and Market Manipulation.

As an analyst in RC Monitoring and Surveillance, you will cover the review of the electronic and audio communications to detect potential cases of breaches of law, regulation or internal policies.

(IT COO – IT Cost Management)
IT Cost and Contracts ManagerNumer ref.: HTP/ITCOO/ITCCM/09/2019

The team and project:

The primary purpose of the IT Cost Management team is to govern all third party IT spend (c$3bn) including managing and continuously improving the Cost Management processes. In this role, there will be specific responsibility for managing initiatives and projects from an IT perspective. Evaluating renewals of contracts ahead of time, challenging demand / requirements and working collaboratively with technical teams and procurement to obtain an optimal commercial deal. Maintaining the IT initiatives and projects calendar for the relevant IT teams including correct articulation of the financial P&L budgeting, owning the renewal trigger points and driving subsequent actions will be essential. This role will include working with the IT Teams CIOs, COOs and supporting teams to optimise IT’s utilisation of third-party hardware, software, resources, and associated IT services (including non-permanent workforce) to maximise value and cost savings to HSBC. Furthermore, support will be provided to each area to assist working towards a complete zero-based budgeting approach.

Key Accountabilities:

  • Driving sustainable growth; develops the business responsibly. Involvement in the strategic planning of an overall supplier management approach and governance model in alignment with global IT and Procurement strategies, to ensure business needs are met. Assist with the direction of the IT supplier relationships to maximise commercial benefit. Build effective relationships with key stakeholders across IT, Procurement and Legal teams as appropriate to plan and monitor implementation of contract management activities,
  • Customer focus; creates a customer-centred culture. Develop and maintain strong and professional working relationships across IT and business lines,
  • Grow equally strong and professional working relationships with supplier account teams, and product/regional representatives,
  • Hold suppliers to account for the provision of quality assurance commensurate with expectations and industry best practice ensuring Cost Management practices are adhered to and met,
  • Understand any changes in scope of the supplier relationship and work with Global Supplier Relationship managers to understand business needs. Participate in the development of an overall strategic Supplier Relationship Management approach in alignment with global IT, and Procurement Strategies, to ensure business needs are met,
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets,
  • Work with technical teams, procurement and suppliers in advance of renewals and required purchases to optimise volumes, challenge requirements and achieve best price for the organisation,
  • Ensure that IT have adequate governance and quality assurance functions and processes in place in relation to contracts management for preferred supplier relationships, particularly with regard to regulatory, legislative and audit requirements,
  • Managing risk responsibly. Sustain a risk aware culture. Promotes and manages relevant monitoring and reporting requirements within their team. Embeds efficient risk, compliance processes and procedures (FIMs, GSMs etc.) and external regulatory requirements, including the management of Operational Risk and adherence to the Group’s standards of ethical behaviour,
  • Assist with business case & benefits realisation. Defines and articulates to stakeholders the targeted benefits for a change intervention. Demonstrates effective financial skills to support a detailed business case, including investments, detailed benefits (financial, non-financial and strategic) and link to overall finances of the business,
  • Participate in supply chain optimization meetings with stakeholders in order to assess the deals and contracts,
  • Be responsible for budgeting and cost management with regards to global contracts.

Requirements:

  • Typically educated to undergraduate degree level,
  • Strong experience in purchasing in a commercial environment,
  • Familiarity with IT Infrastructure platforms / technologies, execution of IT vendor management policies,
  • Good understanding of the IT global delivery model and future roadmap,
  • Ability to work as part of a multi geography, culturally diverse and time-zone separated team,
  • Good communications skills and ability to motivate and communicate at all levels of the organization,
  • Analytical with the ability to understand and resolve problems.

We offer:

  • An opportunity to broaden/deeper knowledge and expertise in global projects,
  • Contact with top IT technologies available in the market,
  • Ability to work from home (2 days per week) and flexible working hours,
  • Parking few minutes away from the office,
  • On-site medical consultations in the office,
  • Childcare policy,
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
  • Game room (with Xbox, PS consoles and foosball table),
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,
  • Work and Learn from teams with mature process and tools to ensure the best in class deliverables,
  • Casual dress code.
 
Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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