Oferta pracy

(IT COO) Senior IT Cost and Contract Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • IT Cost & Contracts Manager roles at GCB4 level will have a key role in managing Cost Management processes across multiple IT business areas ensuring consistent and adequate governance and controls resulting in effective sanctioning of spend. This will include detailed involvement on cost submissions working with business managers, procurement and COOs to ensure that HSBC is obtaining the best commercial deal and evidencing the cost reduction work undertaken.

  • In this role, there will be specific responsibility for managing the contract lifecycle from an IT perspective for a number of specific contracts, including evaluating renewals of contracts ahead of time, challenging demand / requirements and working collaboratively with technical teams and procurement to obtain an optimal commercial deal. Maintaining the IT contracts calendar for the relevant IT teams including correct articulation of the financial P&L profiles, owning the renewal trigger points and driving subsequent actions will be essential. Furthermore support will be provided to each area to assist working towards a complete zero-based budgeting approach.

  • Candidates will be commercially-aware with expertise in Cost or Commercial Management and shall be responsible for creating and maintaining a robust governance model in evaluating, reviewing all IT expenditure and proactively driving cost reduction across Technology.

  • Driving sustainable growth. Develop the IT sub-function responsibly, engaging with colleagues across the function including peer Senior Managers and typically 2 levels up the organisation reviewing and driving the sub-function strategy feeding into the overall IT strategy. Leads and facilitates change through effective communication, preparation and implementation with peers across HSBC. Strong impact to support risk and regulation. Lead global joint commerical projects.

  • Achieving excellence. Focuses on medium and long term goals even when under pressure or facing uncertainty. Manages expectations, results and impact of agreed outcomes, thinking ahead to identify and overcome potential issues, benefiting from a good network of Senior Managers to collectively identify and mitigate risk.

  • Contracts Management – accountable for ensuring that contracts are renewed in a timely manner including approval via cost management processes and sign-offs / stakeholder management

  • Management Information – support creation of MI against contract database and third party spend

  • The role holder will work collaboratively with Senior Managers from other areas in IT to ensure stakeholder and customers’ requirements are met.

  • Customer/Stakeholder focus. Lead a customer-centred culture, championing activities encouraging outstanding customer advocacy. Proactively seek opportunities to improve business operation in collaboration within assigned function area and Procurement amongst others.

  • Strengthening stakeholder relationships. Build trusting relationships to influence decisions and ensure stakeholder advocacy, using organisational knowledge aligned to business goals and strategies.

  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Our requirements

  • Complex stakeholder relationships – role needs to manage upwards, sideways and down the organisation

  • Balance between global and regional requirements – vendor support and understand what the domains need

  • Encourages and seeks input from peers to develop more effective and sustainable business outcomes.

  • Cost Reduction achievements measured monthly

  • Third Party Spend measured against AOP Actuals

  • Contract Management MI produced monthly

  • 30, 60, 90 day contract renewal planning

  • Weekly Cost Management submissions

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

About the role

The primary purpose of the IT Cost Management team is to govern all third party IT spend for HOST Technology (c$3bn) including managing and continuously improving the Cost Management processes. This role will include working with the GBGF IT CIOs, COOs and supporting teams to optimise IT’s utilisation of third-party hardware, software, resources, and associated IT services (including non-permanent workforce) to maximise value and cost savings to HSBC.

Additional information

  • The role is for a senior leader with an in-depth understanding of the IT global operating model

  • Expert knowledge required on IT suppliers and contracts including an understanding of technical platforms and IT Vendor Management policy.

  • The role is the owner globally for contract and cost knowledge in assigned IT area.

  • Must be able to make decisions quickly using judgment based on variable quality information

  • High caliber communication and influencing skills - the role requires relationship management, participation and influence in all partnership relationship with senior leaders of other partner functions across IT

  • Demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

  • Abide by FIM requirements in line with all vendor discussions

  • Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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