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IT coordinator

Wipro IT Services

  • Kraków

    Kraków, Lesser Poland
  • offer expired 22 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Expected

  • ServiceNow

Your responsibilities

  • Deliver a customer experience that is professional and timely

  • Complete necessary data entry into BIDS for purposes of OS and DB remediations

  • Review ServiceNow requests received to ensure its accuracy.

  • Review accuracy of planned dates made and adhere to PCM.

  • Raise ServiceNow change requests and see through to completion

  • Manage ServiceNow SLTN/REQ/INC queues and generate reporting

  • Validate report based activities within the agreed SLAs.

  • Complete department hand-off as required

  • Escalate items that are not getting appropriate attention from internal customers.

  • Interact with Global, Cross Functional and Virtual teams

  • Host daily, weekly and occasional weekend calls where required

  • Education: Bachelor’s or Equivalent Job Experience

Our requirements

  • Experience in banking operation, Operational process management

  • Demonstrated strengths across Risk/Controls and Client Excellence

  • ServiceNow modules: INC, CHG, Reporting

  • Advanced knowledge of Microsoft Office Applications (Excel, PowerPoint, Outlook)

  • Good oral and written communication skills (Professional customer responses)

  • Good customer service skills, service oriented

  • Attention to details, high level of accuracy and productivity.

  • Meticulous, with good initiative & independence, communication skills

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • no dress code

  • coffee / tea

  • holiday funds

  • redeployment package

  • sharing the costs of holidays for kids

  • employee referral program

  • Multisport Card

Wipro IT Services

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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