IT Customer Support Specialist with German

WIPRO IT SERVICES POLAND Sp. z o.o. O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

WIPRO IT SERVICES POLAND Sp. z o.o.

Alchemia

Gdańsk

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future


Currently we are looking for a person on the position of:

IT Customer Support Specialist with German
Location: Gdańsk

Language to be fluent in: German

 

Responsibilities: 

  • Serve as the first point of contact for end users seeking technical assistance. 
  • Perform remote troubleshooting through diagnostic programs. 
  • Determine the best solution for faster resolution of end users issue. 
  • Educate and guide the end user through the problem solving. 
  • Provide information on IT products or services based on end user query. 
  • Record all issues and their resolution in IT ticketing tool. 
  • Follow-up and update end user on status and information of issue reported.
  • Identify and suggest improvements on current processes followed.

What are we looking for in a candidate? 

  • IT Customer Support experience is preferred, not mandatory
  • Good written and verbal communication skills in English 
  • Team player 
  • Goal-oriented focus 
  • Interactive personality 

We provide many benefits! 

  • Relocation assistance - Accommodation, travel and other expenses covered
  • Medical Insurance
  • Life & Disability Insurance for employees and family members
  • Wipro Social Fund Scheme
 

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