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IT Customer Support with German

  • Kraków, Zabierzów (pow. krakowski), małopolskie
  • Specjalista
  • 11.01.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India. 

    In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 15 languages, we also work on technology based projects for our clients.

    Due to our growing business needs we are looking for: 

    IT Analyst
    with German/English or Dutch/English

    Miejsce pracy: Kraków, Zabierzów (pow. krakowski)
    IT / German

    Purpose of the job

    • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
    • Route problems to internal I.M. support staff
    • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
    • Administer and provide User Access and Exit controls
    • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's

     Knowledge, skills & experience

    • Very good German (min B2) & English or Dutch & English required
    • Education – any formal background will be considered
    • Analytical and systematic problem solving skills required
    • The following will be considered an advantage:
    • Help desk, customer service, and support experience with problem solving involving hardware,software, and networks
    • Phone support experience
    • Technical helpdesk or technical call center experience
    • Candidates without support experience can also apply
    • Technical & customer specific training will be provided
    • Hands-on work experience with the following for experienced candidates
    • Windows Operating systems
    • Clients: Windows8, Windows7, Windows XP
    • Servers: Windows 2008, Windows 2003, Windows 2000
    • Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)
    • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
    • Internet browsers (e.g. Explorer, Chrome, Firefox)
    • Anti-virus and firewall software
    • PC Hardware knowledge
    • Desktop
    • Laptop
    • Peripheral devices (printers, scanners)

    We offer

    • Life insurance
    • Private health insurance
    • MultiSport Card
    • Lunch & leisure vouchers
    • Work place based in Krakow Business Park
    • Clear career path in a growing multinational organization

    Job location: Poland, Zabierzów

    Job type: permanent, full time

    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania / Please apply via application button.

    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data, in accordance with the Data Protection Act as of 29 August 1997 (Journal of Acts of 2002, No 101, pos. 926 with later amendments) will be considered.