Pracuj.plprivate medical care
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyIT Desktop Support Analyst
Amer SportsAbout the company
- Aleja Pokoju 5, KrakówKraków, Lesser Poland
- Offer expired a month ago
- Remote recruitment
- Remote work
- contract of employment, B2B contract
- full-time
- specialist (Mid / Regular)
Amer Sports
Aleja Pokoju 5
Kraków
Your responsibilities
end user PCs analysis & issue troubleshooting
service requests implementation
determining the cause of the issue and ticket coordination
ticket escalation to the next level
technical documentation for IT teams’ creation and revalidation
FAQ articles for users creation
3rd party software support (Druva, Adobe products, Office 365)
active Directory OUs and accounts maintenance
user account lifecycle support
company software support
Our requirements
good IT problem solving skills and knowledge of troubleshooting tools
at least 1 year of experience on a similar position
very good knowledge of English
Windows client operating system knowledge on advanced level
general understanding of IT networking and servers
basic understanding of Active Directory services
strong interpersonal and customer service skills
professional communication skills
strong motivation to work in a dynamic international team as well as autonomously
knowledge of ITIL and basic scripting experience will be a strong advantage
What we offer
opportunities for development in IT area
interesting and challenging work in an international environment
friendly working atmosphere and open, informal organizational culture
attractive compensation and benefit package
Benefits
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
fruits
corporate products and services at discounted prices
integration events
no dress code
coffee / tea
employee referral program
charity initiatives
Recruitment stages
1
Screening
2
Interview with the Manager
3
Feedback
Description
The main purpose of this position is to ensure the quality of the end user technical support and customer satisfaction for our EMEA customers in different countries. In this role, you will also be part of developing the IT Support services and processes.
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcy