Oferta pracy

IT Desktop Support Analyst

Amer SportsAbout the company

  • Aleja Pokoju 5, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)

Amer Sports

Aleja Pokoju 5

Kraków

Your responsibilities

  • end user PCs analysis & issue troubleshooting

  • service requests implementation

  • determining the cause of the issue and ticket coordination

  • ticket escalation to the next level

  • technical documentation for IT teams’ creation and revalidation

  • FAQ articles for users creation

  • 3rd party software support (Druva, Adobe products, Office 365)

  • active Directory OUs and accounts maintenance

  • user account lifecycle support

  • company software support

Our requirements

  • good IT problem solving skills and knowledge of troubleshooting tools

  • at least 1 year of experience on a similar position

  • very good knowledge of English

  • Windows client operating system knowledge on advanced level

  • general understanding of IT networking and servers

  • basic understanding of Active Directory services

  • strong interpersonal and customer service skills

  • professional communication skills

  • strong motivation to work in a dynamic international team as well as autonomously

  • knowledge of ITIL and basic scripting experience will be a strong advantage

What we offer

  • opportunities for development in IT area

  • interesting and challenging work in an international environment

  • friendly working atmosphere and open, informal organizational culture

  • attractive compensation and benefit package

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • no dress code

  • coffee / tea

  • employee referral program

  • charity initiatives

Recruitment stages
1

Screening

2

Interview with the Manager

3

Feedback

Description

The main purpose of this position is to ensure the quality of the end user technical support and customer satisfaction for our EMEA customers in different countries. In this role, you will also be part of developing the IT Support services and processes.

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