Oferta pracy

Eurofins GSC Poland Sp. z o. o.

IT Field Support Technician

Eurofins GSC Poland Sp. z o. o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna
  • Ściegiennego 3, Katowice
    Katowice, Silesian
  • Ważna jeszcze 17 dni
    do: 14 lis 2020
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Eurofins GSC Poland Sp. z o. o.

Ściegiennego 3

Katowice

Technologies we use

Operating system

About the project

The CEE IT Infrastructure regional team consists of high skilled Service Desk technicians, IT operations engineers and project managers. Our goal is to provide to our customers the possible highest quality on IT infrastructure services, following the company standards and ITIL recommendations.

The IT Support maintains the computer and networks providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

Your responsibilities

  • Providing technical support on-site or remotely to users primarily in the area of front-end devices

  • Making correct classification of the incidents and faults

  • Responding in a timely manner to service issues and requests

  • Ensuring all faults are progressed & cleared within SLA – escalating to other teams

  • Diagnosing and resolving problems to the customer’s highest satisfaction

  • Monitoring and maintaining computer systems

  • Identifying opportunities to innovate, extend and enhance service delivery everywhere is possible

  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service and time records in a timely manner

  • Working as a member of the regional team to provide efficient service delivery to all accounts within the assigned IT Region, work together with other IT-Teams and travel if necessary

  • Adhering to current regulatory requirements to include, but not limited to, GxP, HIPPA, GDPR

  • The position is full-time (Monday-Friday)

  • Worth noting is the occasionally physical nature of the role as they may have to lift heavy equipment

Our requirements

  • Minimum 2 years’ work experience in a similar role

  • Skilled with working on all variants MS Windows

  • Skilled with working on MS Office

  • A keen interest in networking

  • Experience diagnosing and repairing IT equipment

  • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner

  • Natural aptitude for trouble shooting & problem solving

  • Have experience in a helpdesk or technical support environment

  • Highly organized and able to work on own initiative to complete the range of tasks required

  • Flexible and willing to work outside core business hours as required

  • Good in English verbally and in writing

  • Valid driver’s license is also required

This is how we organize our work

This is how we work

  • in house

What we offer

  • FLEXIBLE WORKING HOURS: START BETWEEN 7-9:00

  • HOME OFFICE

  • ATTRACTIVE COMPENSATION

  • CAFETERIA SYSTEM

  • PRIVATE HEALTH CARE

  • WORK OFFERING STABILITY AND DEVELOPMENT

  • LIFE INSURANCE

  • ANNUAL BONUS

  • INTERNATIONAL WORK ENVIROMENT

  • INTERNAL REFERRAL PROGRAM

  • INSPIRING, CREATIVE ATMOSPHERE AND GREAT PEOPLE

  • CHANCE TO BUILD PROCESSES AND STANDARDS

Recruitment stages
1

Conversation with recruiter

2

Online tests

3

Detailed interview

4

Discussion with manager

Eurofins GSC Poland Sp. z o. o.

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 4.3 billion Euros turnover, over 800 laboratories across 50 countries and about 47,000 staff.

Przewiń do profilu firmy
This is how we work
This is how we work