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IT Global Service Desk Analyst with German

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 18.01.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    METTLER TOLEDO is a leading global manufacturer of precision instruments. The Company is the world’s largest manufacturer and marketer of weighing for use in laboratory, industrial and food retailing applications.

    Find out more about us by clicking the video.

    Visit our website to get to know more about our business: www.mt.com

    For our team located in Warsaw we are looking for skilled professionals, willing to learn and work in a global environment and presenting long term commitment to METTLER TOLEDO.


    IT Global Service Desk Analyst with German
    Main location: Warsaw


    Your role:

    • Act as a single point of contact for phone calls and tickets from MT employee concerning IT issues and queries
    • Act as 1st and 2nd level support- troubleshoot IT related problems from software to hardware, such as Windows, Office Suite, laptops, desktops printers and mobile devices
    • Handle IT support phone calls, and tickets within the SLA defined and as assigned by the management
    • Handle tickets submitted to queues within the SLA defined
    • Log all phone calls in the Service Desk tool (ITSM) Service-Now
    • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
    • Innovate and propose improvements to processes, methodologies and systems that could increase process efficiency
    • Offer advice to end users in all areas of IT, how to troubleshoot and ensure security standards are met
    • Ensure phone queue SLA are met or exceeded as set by the management
    • Take ownership and coordinate with other IT support teams for high priority issues
    • Escalate unresolved tickets to the next level support team
    • Participate in on call rotation to provide coverage when required

    If You have:

    • Degree or diploma in any discipline but with keen interest in IT/Computer science with at least two years of Service Desk or Technical Support experience
    • Advanced ability to gather, monitor and document data
    • Excellent customer service skills
    • Advanced verbal and written communication skills in German and English
    • Required knowledge: Active Directory Services, MS Exchange, VPN, Network, LANDesk, MS Office suite 2010/2016, Roaming & Local Windows Profile, Windows 7/10
    • Good knowledge of IT Service Desk operations
    • SAV & Spywares knowledge – nice to have
    • SAP IDM user experience - nice to have
    • SAP HCM user experience - nice to have
    • Proficiency with Service-Now.com is highly desirable
    • ITIL certification/knowledge would be added advantage
    • MCP certification would be desirable

    Then you should definitely send us your CV!

    What do we offer:

    Stable employment
    Attractive salary
    Training and development
    English-speaking environment
    Extended medical care
    Extensive life insurance
    Multisport package /
    Multikafeteria program

    What do we offer:

    • Stable employment conditions on the basis on contract of employment,
    • Competitive salary,
    • Possibility of working with the newest IT technology and solutions in an international environment,
    • Attractive benefit package (extended medical care with dental package, MultiSport Card/Cafeteria program, wide scope of life insurance, language courses),
    • Support with relocation,
    • Interesting and challenging career path in a successful leading multinational organization,
    • Trainings and professional development,
    • Possibility of using English on daily basis,
    • Buddy Program, Fruity Wednesdays,
    • Possibility to be a member of our MT Healthy team including: roller skates, football, volleyball, cycling or running.

    Want to join our team? Please send your CV in English via Aplikuj button below:

    Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".