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IT Global Service Desk Specialist (Multilanguage)

  • Gdańsk, pomorskie pokaż mapę
  • Specjalista
  • 10.05.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    WHY SWAROVSKI

    SWAROVSKI STANDS FOR SPARKLE.
    SWAROVSKI STANDS FOR SPIRIT.
    SWAROVSKI STANDS FOR SUCCESS.

     

    SWAROVSKI
    Swarovski adds sparkle to people’s everyday lives – both as the leading brand of cut crystal, and as the partner of visionaries. Become part of a tale of tradition and success that stretches back to 1895, and at the same time begin writing your own!

    Interested in joining our team? If so, take the opportunity to apply to one of the world's best-known brands as

    IT Global Service Desk Specialist (Multilanguage)
    Location: Gdańsk
    An attractive work place in the Global Business Services (GBS) hub of Swarovski, based in Gdansk, Poland. The GBS organization delivers high quality multi-functional services, provides expertise and ensures a continuous improvement of the process portfolio. We are searching for a Multilanguage IT Global Service Desk Specialist, who takes ownership of issues, service requests and demonstrates strong problem solving having the positive client experience as focus.

    WHAT YOU CAN EXPECT

    In this position, your main duties may include but are not limited to the following:

    • Provide highly skilled user support primarily for Client Hardware, Windows Operating System and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
    • Strive for a high 1st level support solution rate to gain high level of user satisfaction
    • Inform pro-actively IT users about the status of their request and if necessary coordinate with other teams involved according to the urgency of the request
    • Capture and update requests in the corresponding ticketing system (change order, incident or requests)
    • Document problem solutions and continuous maintenance of internal knowledge database

    WHAT WE EXPECT

    A motivated talent, who brings along the following background: 

    • IT knowledge and working experience for at least 2 years (Office365, SAP, User & Password Management, Client Hardware, Network, Desktop Application, iOS, Web Browser and Operating System)
    • Fluency in English (speaking and writing)
    • Other European languages (German, Italian, French, Spanish) - at least C1 level
    • Takes ownership for issues and follows through to solution for user
    • Customer service orientation
    • Solution delivery orientation
    • Always friendly and professional communication towards customer
    • Quick understanding of customer needs

    WHAT WE OFFER

    Working for us in the Global IT Service Desk Operations is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity. Furthermore, we offer a range of development opportunities to help you reach your full potential.

    Does this sound like you? If so, we look forward to receiving your online application.

     
    Swarovski Global Business Services sp. z o.o.
    ul. Cypriana Kamila Norwida 5
    80-280 Gdańsk, Poland

    Please include the following clause in your message: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr 101, poz. 926 ze zm.)