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IT Global Support Analyst - Service Desk

3M Service Center EMEA Sp. z o.o.

3M Service Center EMEA Sp. z o.o.

Powstańców Śląskich 9



Technologies we use


  • Microsoft Office

  • Office 365

  • SharePoint

Your responsibilities

  • Answering incoming calls / web tickets and providing technical assistance following established procedures and guidelines. Routing more advanced problems outside of established guidelines or scope to the appropriate support group

  • Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database, creation and update a knowledge articles

  • Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions

  • Customer service mindset and sense of urgency

  • Service Scope (Monday – Friday) 6:00 AM – 7:00 PM and (Saturday – Sunday) 8:00 AM – 6:00 PM including Public Holidays

Our requirements

  • Functional knowledge Microsoft Office and Office 365 suite, including SharePoint, One Note and Visio

  • Proficient in English and Italian or German, Spanish, French, Dutch

  • At least 1-2 years of experience working in a technical support environment is required

  • Bachelor's Degree or higher from an accredited institution

  • Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN

  • Excellent interpersonal, written and team collaboration skills with ‘can do’ attitude

What we offer

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a respectful, inclusive and friendly environment with open door policy

  • Professional training and onboarding package

  • Supporting your professional development, possibility to gain certifications/co-founding studies

  • Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

  • Internal integration events

  • Holiday Bonus


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • integration events

  • retirement pension plan

  • parking space for employees

  • extra social benefits

  • holiday funds

  • redeployment package

  • charity initiatives

The Impact You’ll Make in this Role

The IT Global Service Desk Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries, business processes and requite communications. Collaboration on a global level (follow the sun model), between Service Desk teams to provide constant service to the users.

As an IT Global Service Desk Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

3M Service Center EMEA Sp. z o.o.

Collaborate with Innovative 3Mers Around the World.

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M

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