sharing the costs of sports activities
R01110250
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
IT Global Support Analyst - Service Desk
3M Service Center EMEA Sp. z o.o.
- Powstańców Śląskich 9, Krzyki, WrocławWrocław, Lower Silesia
- offer expired 4 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- full office work, home office work, hybrid work
- remote recruitment
3M Service Center EMEA Sp. z o.o.
Powstańców Śląskich 9
Krzyki
Wrocław
Technologies we use
Expected
Microsoft Office
Office 365
SharePoint
Your responsibilities
Answering incoming calls / web tickets and providing technical assistance following established procedures and guidelines. Routing more advanced problems outside of established guidelines or scope to the appropriate support group
Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database, creation and update a knowledge articles
Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions
Customer service mindset and sense of urgency
Service Scope (Monday – Friday) 6:00 AM – 7:00 PM and (Saturday – Sunday) 8:00 AM – 6:00 PM including Public Holidays
Our requirements
Functional knowledge Microsoft Office and Office 365 suite, including SharePoint, One Note and Visio
Proficient in English and Italian or German, Spanish, French, Dutch
At least 1-2 years of experience working in a technical support environment is required
Bachelor's Degree or higher from an accredited institution
Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN
Excellent interpersonal, written and team collaboration skills with ‘can do’ attitude
What we offer
Private medical care
Life insurance
Retirement scheme
Multisport card
Opportunity to work globally as part of an international organization
Work in a respectful, inclusive and friendly environment with open door policy
Professional training and onboarding package
Supporting your professional development, possibility to gain certifications/co-founding studies
Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
Internal integration events
Holiday Bonus
Benefits
private medical care
sharing the costs of foreign language classes
life insurance
remote work opportunities
integration events
retirement pension plan
parking space for employees
extra social benefits
holiday funds
redeployment package
charity initiatives
The Impact You’ll Make in this Role
The IT Global Service Desk Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries, business processes and requite communications. Collaboration on a global level (follow the sun model), between Service Desk teams to provide constant service to the users.
As an IT Global Service Desk Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
3M Service Center EMEA Sp. z o.o.
Collaborate with Innovative 3Mers Around the World.
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M