Oferta pracy

IT / Help Desk Specialist



Marynarska 15



Your responsibilities

  • Acting as an internal helpdesk L1 and L2

  • Supporting of technical employees (e.g. developers) and nontechnical ones

  • Ensuring the correctness and continuity of operation of hardware, software and other supporting IT devices, e.g. workstations, scanners, data transmission devices in the local network and to the Internet network, data archiving devices, devices supporting power supply dedicated to IT devices, operating systems and dedicated software

  • Performing administration tasks in the software to the extent provided by the producer and specified in the technical documentation

  • Implementation of guidelines and instructions from IT departments from superior organizational units

  • Supervision over the efficiency of the equipment

  • Help employees make better and more efficient use of computers

Our requirements

  • Ability to diagnose and troubleshoot basic technical issues

  • Proven work experience on a similar position

  • Knowledge of Active Directory at the level of user and access management

  • Knowledge of Storage systems from Synology families

  • Knowledge of Office 365 package with administration skills

  • MacOS support experience

  • Experience in configuration of Systems (remotely or directly on Laptop/mobile phone) in a User-facing environments

  • ITIL awareness, understating of 1st/2nd line of support and part of it is troubleshooting skills

  • Working knowledge of basic user-facing security concepts like antiviruses, setup of Windows and macOS in a secure way

  • Basic knowledge of cybersec, holistic Information Security or ISO 27xxx compliance

  • Knowledge of GLPI, Zabbix, Asana, Jira systems – nice to have

  • Fluent knowledge of English both written and spoken - at least B2 level

What we offer

  • Work for polish and global clients

  • Cooperation based on a contract (B2B also possible)

  • Employee benefits package (sports card, lunch card, medical care, dental care, life insurance, access to the Udemy e-learning platform)

  • Multidisciplinary, Multilanguage, multicultural, young and party loving team

  • A comfortable, renovated, modern office in Mokotów

  • Fresh fruit, cereals and coffee daily

  • Chillout room with PS4 and board games, terrace

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • fruits

  • no dress code

  • video games at work

  • coffee / tea

  • pre-paid cards

  • birthday celebration

  • employee referral program

  • animal friendly


Cheil Poland is part of Cheil Worldwide ad agency network with HQ in Seoul, South Korea. We work mainly for Samsung (Poland, Europe and worldwide). Since 2018, when we have won Global Digital Production for Samsung we are rapidly growing. Our digital team is over 170 employees big, consisting of Strategists, Creatives, Analytics, Planners, UX/UI Designers, Motion Designers, PMs, Accounts, QAs, Web Publishers, Frontend and Backend Developers. Apart from traditional digital we are developing advanced solutions for retail.

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