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IT Helpdesk Analyst

Acolad Poland Sp. z o.o.

Acolad Poland Sp. z o.o.

Wadowicka 6

Podgórze

Kraków

Technologies we use

Optional

  • ITIL

  • Jira

  • TSE

Operating system

Your responsibilities

  • Will be part of a worldwide team for a global Company

  • First point of contact for all IT support queries coming from the whole company’s subsidiaries all around the world, but focused on his main one.

  • Resolves or escalates incidents using a ticket system

  • Follows up with escalation points

  • Create and update documentation

  • Reports to management and improves the helpdesk quality of service

Our requirements

  • Uses the helpdesk ticketing system

  • Supports users with software applications

  • Deploys systems and software in Windows and Macintosh environment

  • Account creation and troubleshooting

  • Support 1st level Desktop, Network and infrastructure

  • Execute data backup, archival and recovery strategies

  • Provide maintenance on computer hardware and system

  • Train and support users on the use of desktop software and network resources

  • Work with the other services

  • Investigate issues and document them

  • Microsoft office troubleshooting knowledge

  • Troubleshooting and maintenance of computer hardware, software and network connectivity

  • Active directory user management

  • Network: routing, dhcp, drive mapping

  • Printing hardware and software

  • Knowledge of helpdesk tools

  • Backup exec and Veeam understanding

  • Knowledge of fileshares and storage monitoring

  • VMware or any virtual environment support

  • As senior able to participate to quality audits et meetings (iso 9K and iso 27k)

  • Personal qualities: Organizational skills, ability to prioritize tasks and issues · Stress-resistant · Autonomous, keen mind and resourcefulness · Calm, friendly and comforting, build customer relationship, target customer’s satisfaction • Open mind and eager to learn, fast learner, teaching skills Capacity to work cooperatively and effectively with other IT colleagues all around the world

  • Polish and English fluent is mandatory

Optional

  • Experience with TSE environment

  • ITIL knowledge

  • Jira knowledge

  • French or German speaking

What we offer

  • Stable employment based on a contract

  • International environment

  • Bonuses (annual bonus and employee referral program)

  • Sodexo Lunch Pass

  • LuxMed medical healthcare

  • Multisport card

  • Cinema tickets

  • Language courses

  • Positive atmosphere

  • Car park

  • City center location

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • integration events

  • no dress code

  • coffee / tea

  • charity initiatives

  • Employee referral program

Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, Livewords, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.

Acolad Poland Sp. z o.o.

Your Content. Our Mission.

For decades, we have made it our mission to address all of our customers' content-related needs, helping them engage with their markets, increase revenue, and drive process efficiencies through cutting-edge content solutions and technology.

Over 30 years partnering with global companies across industries and geographies to make strategic decisions, throughout the content lifecycle.

What We Do

With a strong focus on digital innovation, we pair our teams' expertise with the latest technologies to offer a forward-looking solution portfolio to our clients across the globe.

Industry Experts

Our global community of professionals commands expertise in virtually every industry, and masters the terminology of every field, including your own. We guarantee it.

Acolad Worldwide

The best people in all the right places.

Our global mindset is built upon a worldwide presence and the proximity, agility, and market knowledge of local teams. Check out all our offices around the world.

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