sharing the costs of sports activities
IT Helpdesk Analyst
Acolad Poland Sp. z o.o.
- Wadowicka 6, Podgórze, KrakówKraków, Lesser Poland
- offer expired 20 days ago
- contract of employment
- specialist (Mid / Regular)
- remote recruitment
Technologies we use
Will be part of a worldwide team for a global Company
First point of contact for all IT support queries coming from the whole company’s subsidiaries all around the world, but focused on his main one.
Resolves or escalates incidents using a ticket system
Follows up with escalation points
Create and update documentation
Reports to management and improves the helpdesk quality of service
Uses the helpdesk ticketing system
Supports users with software applications
Deploys systems and software in Windows and Macintosh environment
Account creation and troubleshooting
Support 1st level Desktop, Network and infrastructure
Execute data backup, archival and recovery strategies
Provide maintenance on computer hardware and system
Train and support users on the use of desktop software and network resources
Work with the other services
Investigate issues and document them
Microsoft office troubleshooting knowledge
Troubleshooting and maintenance of computer hardware, software and network connectivity
Active directory user management
Network: routing, dhcp, drive mapping
Printing hardware and software
Knowledge of helpdesk tools
Backup exec and Veeam understanding
Knowledge of fileshares and storage monitoring
VMware or any virtual environment support
As senior able to participate to quality audits et meetings (iso 9K and iso 27k)
Personal qualities: Organizational skills, ability to prioritize tasks and issues · Stress-resistant · Autonomous, keen mind and resourcefulness · Calm, friendly and comforting, build customer relationship, target customer’s satisfaction • Open mind and eager to learn, fast learner, teaching skills Capacity to work cooperatively and effectively with other IT colleagues all around the world
Polish and English fluent is mandatory
Experience with TSE environment
French or German speaking
What we offer
Stable employment based on a contract
Bonuses (annual bonus and employee referral program)
Sodexo Lunch Pass
LuxMed medical healthcare
City center location
private medical care
remote work opportunities
no dress code
coffee / tea
Employee referral program
Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, Livewords, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.
Acolad Poland Sp. z o.o.
Your Content. Our Mission.
For decades, we have made it our mission to address all of our customers' content-related needs, helping them engage with their markets, increase revenue, and drive process efficiencies through cutting-edge content solutions and technology.
Over 30 years partnering with global companies across industries and geographies to make strategic decisions, throughout the content lifecycle.
What We Do
With a strong focus on digital innovation, we pair our teams' expertise with the latest technologies to offer a forward-looking solution portfolio to our clients across the globe.
Our global community of professionals commands expertise in virtually every industry, and masters the terminology of every field, including your own. We guarantee it.
The best people in all the right places.
Our global mindset is built upon a worldwide presence and the proximity, agility, and market knowledge of local teams. Check out all our offices around the world.