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IT Helpdesk Shift Leader

  • Warszawa, mazowieckie
  • Specjalista
  • 11.02.2015

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Stanley Black & Decker Corporation is the largest tool manufacturer in the world. Our industrial businesses serve customers whose primary market drivers are automotive repair and industrial production. We cover military, mining, transit, agriculture, energy, aviation, and manufacturing, to start. Our industrial tool businesses build the tools that build your world. We are capable of bringing the strength of the world’s largest tool company to provide multi-platform solutions to the industrial and automotive repair industry.

    Currently we’re looking for an:

    IT Helpdesk Shift Leader
    Miejsce pracy: Warszawa

    English speaking Service Desk that acts as a first point of contact for internal end-users located globally.


    • Ensure staff coverage for your shift at all times
    • Respond to Service Desk phone calls within SLOs
    • Log IT issues, categorise, prioritise and analyse them
    • Resolve end-user issues (First Call Resolution)
    • Maintain the quality of work performance done during the shift for all staff - ensure service level objectives
    • Drive continuous improvement within the team and provide guidance and training

    • Higher education - Information Technology Degree preferred
    • 3-4 years’ of helpdesk experience (global corporate environment preferred)
    • Team leading experience is an advantage
    • Very good knowledge of Windows and MS Office, good understanding of Active Directory and MS Exchange,
    • Good knowledge of LAN/WAN technology,
    • Working knowledge of SCCM is an additional advantage
    • English – fluent level required (other languages are an advantage)
    • Competencies: self-motivated and able to motivate others, excellent interpersonal skills, ability to prioritize, good understanding of customer support

    We offer:

    • Work in an international environment with excellent opportunity to develop professional career and foreign language skills
    • Labor law contract
    • Private medical care and benefit package
    • Opportunity to demonstrate your own initiatives
    • Good working atmosphere

     Please send your CV in

    We reserve the right to reply to selected offers only.

    Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"