Oferta pracy

IT Helpdesk Specialist with English and Spanish

SII Sp. z o.o.

  • Warszawa

    mazowieckie
  • ogłoszenie wygasło 6 lat temu
  • Specjalista
IT Helpdesk Specialist
with English and Spanish
  • Provide Tier I Technical Support for global technology infrastructure
  • Resolve simple, automated and scripted incidents that may include
  • Execution of manual failover
  • Vendor supported corrective actions
  • Equipment resets
  • Execute or implement simple, automated and scripted
    changes or infrastructure requests
  • Provide timely response to phone calls
    into the Command Center Technical
  • Support hotline from internal colleagues within CTI,
    business clients, vendors, and technology teams
  • Troubleshoot and provide client support for technology and infrastructure issues
  • Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation
  • Document and update incident technical details into ServiceNow ticketing system
  • Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting
  • Execution of standard operational processes which involve technology and client interfaces
  • Provide expedient and efficient technical assistance
    in the resolution of problems relating to production batch processing
  • Manipulate, add, remove and research batch processes from the production Current Plan Scheduler(s)
  • Utilize ChangeMan to research planned and installed packages. Knowledge base to create, stage and freeze packages within the Technical Support applications to correct Procedures, Job Control Language (JCL) and Control Cards. Familiarization of all related ChangeMan functions and libraries
  • Interpret messages and Job Control Language ( JCL ) from system software or application programs and perform required actions
  • Partner with various Operations Technology, Business, and Developer teams to achieve objectives
  • Provide overall first level support for analysis and recovery
  • Higher education
  • Interest in technology area 
  • Minimum 3 months of help desk, customer service, and support experience
  • Effective prioritization skills and high energy
  • Strong personal work ethic that inspires excellence and enthusiasm amongst peer group
  • Ability to work through a multitude of challenges in order to achieve the desired end result
  • Ability and willingness to operate within tightly controlled operational procedures
  • Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders
  • Advanced analytical, organizational and interpersonal skills 
  • Fluent English and Spanish, Portuguese is an asset
  • Opportunity to work in international company – The Best Place to Work in IT in Poland
  • Realization of innovative projects for clients from different sectors: telco, banking, insurance, finance and other
  • Self-development supported by internal technical trainings, knowledge sharing meetings, open evaluation system
  • Stable and flexible employment form – B2B or permanent contract
  • Private health care, Multisport package, Group Life Insurance, access to sport and hobby meetups organized by the company
  • Nice and friendly atmosphere, multiple integration trips, common celebration of company’s successes
  • Special bonuses for potential employee, IT specialist recommendation
  • Fresh fruits and massage chair available for all workers
    in our office. If you want to see more, just click on the following link:http://pl.sii.eu/prezentacja/oddzial-warszawa/33#firstPage

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