IT Helpdesk Support

Position responsibilities include, but are not limited to;

• Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
• Successful diagnoses, identification, and isolation of problems based upon comments and complaints
• Researches and analyses problems utilizing own expertise, historical database records
• Routing calls to available specialists in more complex and difficult cases
• Responds promptly with appropriate solutions
• Alerts management to recurring problems and patterns of problems
• Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
• Provide remote support for dial in users including the use of VPN
• Support of mobile devices and encrypted USB memory sticks
• Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
• Write, update and maintain written processes and procedures
• Send System Alert and outage communications to user base

Required Skills:

• Basic knowledge of Microsoft Operating Systems
• Experience with Microsoft Outlook and Microsoft Office Suite Support experience
• Self motivated with willingness to learn from colleagues
• Must be a good team player and able to use own initiative
• Excellent Communication skills (written and verbal) in both English and Polish
• Demonstrated outstanding customer service skills
• Demonstrated telephone etiquette skills

Desired Skills:

• Demonstrated telephone etiquette skills
• Dynamic and flexible "can-do" attitude
• ITSM Support experience and ITIL familiarity
• VPN/Remote Access Support experience
• Mobile device support experience
• Networking environments including wireless
• PC/Technical Support service desk experience
• Excellent time management skills

Please include the following clause in your message: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr 101, poz. 926 ze zm.)