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IT Helpdesk Support Technician

  • Warszawa, mazowieckie
  • Specjalista
  • 01.02.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    IT Helpdesk Support Technician
    Miejsce pracy: Warszawa

     

     

    Purpose of the role


    The role of the IT Helpdesk Support Technician is to provide first/second line support for all staff of HB Reavis in Warsaw

    Responsibilities

    • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
    • Assist all our users with any logged IT related incident when called upon
    • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
    • To accurately record, update and document requests using the IT service desk system
    • Install and configure new IT equipment
    • Resolve incidents and upgrade different types of software and hardware
    • Resolve incidents with printers, copiers and scanners
    • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
    • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
    • Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
    • Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes
    • Work within the relevant legislation, policies and procedures
    • Participate in the Annual Performance Development Review Process
    • Be a highly motivated team player with the skills and ability to manage changing priorities

    Requirements 

    • 1 year of experience in a corporate IT environment
    • Experience of the Microsoft System Center Configuration Manager and Encryption Software (e.g. Truecrypt, Bitlocker)
    • Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office and Adobe Creative Suite
    • Previous experience of working in an IT support role
    • Excellent IT skills and computer literacy
    • University of technology
    • Fluent English
    • Excellent organisational skills
    • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
    • Ability to demonstrate practical troubleshooting and problem analysis techniques
    • Good attention to detail and ability to show initiative
    • Ability to plan and prioritise work load without supervision
    • Excellent knowledge of Customer Service best practice
    • Willing to work flexibly and with enthusiasm
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