IT Helpdesk Support Technician

HB Reavis Poland Sp. z o.o.O firmie

  • Warszawa

    mazowieckie
  • Ogłoszenie wygasło 3 lata temu
  • Specjalista
IT Helpdesk Support Technician

 

 

Purpose of the role


The role of the IT Helpdesk Support Technician is to provide first/second line support for all staff of HB Reavis in Warsaw

Responsibilities

  • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
  • Assist all our users with any logged IT related incident when called upon
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
  • To accurately record, update and document requests using the IT service desk system
  • Install and configure new IT equipment
  • Resolve incidents and upgrade different types of software and hardware
  • Resolve incidents with printers, copiers and scanners
  • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
  • Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
  • Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes
  • Work within the relevant legislation, policies and procedures
  • Participate in the Annual Performance Development Review Process
  • Be a highly motivated team player with the skills and ability to manage changing priorities

Requirements 

  • 1 year of experience in a corporate IT environment
  • Experience of the Microsoft System Center Configuration Manager and Encryption Software (e.g. Truecrypt, Bitlocker)
  • Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office and Adobe Creative Suite
  • Previous experience of working in an IT support role
  • Excellent IT skills and computer literacy
  • University of technology
  • Fluent English
  • Excellent organisational skills
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
  • Ability to demonstrate practical troubleshooting and problem analysis techniques
  • Good attention to detail and ability to show initiative
  • Ability to plan and prioritise work load without supervision
  • Excellent knowledge of Customer Service best practice
  • Willing to work flexibly and with enthusiasm

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