Oferta pracy

IT Helpdesk

Docplanner Tech

  • Kolejowa 5/7, Warszawa
    Warszawa, Masovian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment, contract of mandate, B2B contract
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)

Docplanner Tech

Kolejowa 5/7


Your responsibilities

  • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications

  • Assist all users with any logged IT related incident when called upon

  • Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary to the international team

  • Accurately record, update and document requests using the IT service desk system

  • Install and configure new IT equipment

  • Resolve incidents and upgrade different types of software and hardware

  • Resolve incidents with printers, copiers and scanners

  • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation

  • To be a highly motivated team player with the skills and ability to manage changing priorities.

  • To work within the relevant legislation, policies and procedures

  • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

Our requirements

  • The ability to think logically

  • A good memory of how software and operating systems work

  • Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution

  • Problem solving skills

  • A strong customer focus

  • The ability to prioritise your workload

  • Attention to detail

  • Good understanding of network principles

  • Experience working within a similar role

  • Good English level both spoken and written

What we offer

  • Competitive salary adequate to your experience and skills

  • Private health plan

  • 26 free paid days

  • Additional paid holiday on your birthday/work-anniversary to celebrate with your loved ones or to have a self-care day!

  • Share options plan after 6 months working with us

  • Relocation package (from a different city or country)

  • Free English classes

  • Flexible working hours (plot twist: this is true)

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

Docplanner Tech

For us, mission is possible. We change the unchangeable healthcare experience for millions of patients and their doctors around the world. With fierce passion, absorbing inspiration and radiating ideas.

We are entrepreneurs. We define goals, have autonomy and space to experiment. We are not afraid to fail. We believe in feedback and honesty delivered kindly.

We love what we do. Together.

Scroll to the company’s profile

Now we’re looking for an IT Helpdesk to join our Tech team in Warsaw. As IT Helpdesk you will be the central point of contact for all IT related incidents and service requests.

Your role will be to provide first line support for all staff and employees at our company and other projects globally. You will be responsible for resolving support requests with computer hardware, software, and network systems, as well as meeting customer satisfaction and continuous service delivery demands.

The challenge is as enormous as the scale and style of the whole DocPlanner undertaking - we are the world's leading marketplace for doctors and patients, enabling booking and management of doctor's offices (SaaS model). We are a leader in 11 countries, creating a tool for over 92k active doctors. What is more, 61.9 mln unique patients are visiting our website each month. Last month, 4.8 mln medical visits were booked on our website. We have 7 offices around the world and our team consists of over 1000 people.

Three words that describe this role:

Passion - Our most important value is "do what you love”. We're looking for people who are passionate but also learning every day. Passion is making people stay with us for long - our turnover in the Tech team is under 10%!

Autonomy - We have both company and product goals but how you achieve them is your call. Moreover, your ideas and projects are more than welcome.

Entrepreneurship - Teams function like startups, which makes you and your whole team entrepreneurs.