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IT Service Desk

CLOUDICA sp. z o.o.

9 00011 500 net (+ VAT) / mth.
  • Warszawa, Masovian
  • offer expired over a month ago
  • B2B contract
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • Specializations:Helpdesk

CLOUDICA sp. z o.o.

Aleje Jerozolimskie 123A



Technologies we use


  • Windows Server

  • Active Directory


  • Jira

Operating system

About the project

We are looking for an experienced IT Helpdesk who will help us implement projects and services, enabling further dynamic development.

Your responsibilities

  • Providing high-quality support for many clients of our company (1st and 2nd line of support) - incident resolution based on the agreed SLA parameters

  • Analyzing system problems and errors - providing substantive information to the next line of support

  • Direct and remote user support in solving everyday problems

  • Administration of user accounts in the AD system (Active Directory, Azure AD)

  • Configuration and testing of computer hardware and IT infrastructure

  • Creating operational procedures

  • Cooperation with IT administrators

Our requirements

  • English B2

  • At least 2 years of experience working on the 2nd IT Support Line

  • Experience in the field of on-site and remote customer service

  • Experience in supporting users in the following technologies: Office365 (Mail, Teams, etc.), Windows 10 systems, OneDrive, Print services, Workstations (in particular Dell)

  • Knowledge of the ticket handling system (practice in working with Jira ServiceDesk will be an additional advantage)

  • Willingness to learn new technologies and personal development

  • Pro-active attitude - focus on effective problem solving


  • Technical education in the field of IT and telecommunications

What we offer

  • B2B contract

  • Flexible work system

  • A creative working atmosphere

  • Development training

  • Benefits (including co-financing for medical and sport packages)

Recruitment stages



HR interview


Technical and business interview


Job offer


Contract signing

CLOUDICA sp. z o.o.

Cloudica is a dynamically operating company on the modern technology market. We help clients understand and adapt to the digital world.

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