Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyIT Service Desk
CLOUDICA sp. z o.o.
- Warszawa, Masovian
- offer expired over a month ago
- B2B contract
- full-time
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- Specializations:Helpdesk
CLOUDICA sp. z o.o.
Aleje Jerozolimskie 123A
Ochota
Warszawa
Technologies we use
Expected
Windows Server
Active Directory
Optional
Jira
Operating system
About the project
We are looking for an experienced IT Helpdesk who will help us implement projects and services, enabling further dynamic development.
Your responsibilities
Providing high-quality support for many clients of our company (1st and 2nd line of support) - incident resolution based on the agreed SLA parameters
Analyzing system problems and errors - providing substantive information to the next line of support
Direct and remote user support in solving everyday problems
Administration of user accounts in the AD system (Active Directory, Azure AD)
Configuration and testing of computer hardware and IT infrastructure
Creating operational procedures
Cooperation with IT administrators
Our requirements
English B2
At least 2 years of experience working on the 2nd IT Support Line
Experience in the field of on-site and remote customer service
Experience in supporting users in the following technologies: Office365 (Mail, Teams, etc.), Windows 10 systems, OneDrive, Print services, Workstations (in particular Dell)
Knowledge of the ticket handling system (practice in working with Jira ServiceDesk will be an additional advantage)
Willingness to learn new technologies and personal development
Pro-active attitude - focus on effective problem solving
Optional
Technical education in the field of IT and telecommunications
What we offer
B2B contract
Flexible work system
A creative working atmosphere
Development training
Benefits (including co-financing for medical and sport packages)
Application
HR interview
Technical and business interview
Job offer
Contract signing
CLOUDICA sp. z o.o.
Cloudica is a dynamically operating company on the modern technology market. We help clients understand and adapt to the digital world.