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IT Manager - SAP Core

Lufthansa Global Business Services sp. z o.o.

Lufthansa Global Business Services sp. z o.o.

Wadowicka 3b



Technologies we use


  • SAP

Operating system

Your responsibilities

  • Manage applications and services within the landscape with focus on SAP Core

  • Ensure a smooth operation of the IT applications for LGBS and its worldwide LH Group customers in close cooperation with the LGBS IT team members in Germany as well as the contracted service providers

  • Conceptual design and implementation of SAP system architecture, system management functions and security features within the IT landscape (with focus on PaaS-Cloud environments)

  • Continuous monitoring of interfaces and automated processes regarding integrity, performance and optimal usage, ensuring a smooth and stable IT support for the processes offered by LGBS

  • Derive necessary technical and conceptual measures from the monitoring analysis, plan and implement the same in direct interaction with Customer, IT team and service providers

  • Create IT specifications from customer requirements and prepare corresponding decision papers

  • Act as primary contact for IT-related issues of process management units as well as operations in Cracow, ensuring close communication and alignment of activities

  • Act as the 2nd-level support for SAP and non-SAP topics in Cracow, solving on-site and/or filtering the issues for further solution findings within the IT team and/or the service provider

  • Conduct and support trainings

  • Conception of architectural design of archiving solutions in a cloud environment

Our requirements

  • Academic graduate in Business Administration, Business Informatics, Informatics or similar studies.

  • +5 years of practical experience in supporting and managing applications in the environment.

  • +5 years of practical experience in steering and managing IT service providers

  • Experience in customizing and conceptual design of solutions

  • Planning and organizational talent

  • Analytical skills and accuracy.

  • Strong conceptual skills

  • Flexibility, cultural competence, entrepreneurship

  • Capability to define precisely complex situations and issues

  • Distinctive written and oral communication capability

  • Willingness to learn and to pick up new topics

  • Good knowledge of English (both spoken and written)

  • Good understanding of data flows and processes

  • Good knowledge in SAP Technology and SAP Security as well as Project Management skills

  • Good knowledge of PaaS demand management.

  • Knowledge of IT security, data encryption, data protection, SecKey

  • ITIL Skills.

  • IT demand management.

  • IT-Infrastructure.


  • German language skills

  • Knowledge of archiving and content management architecture

This is how we organize our work

This is how we work

  • in house
  • you can change the project
  • you have influence on the choice of tools and technologies
  • you have influence on the product
  • you focus on product development

What we offer

  • Hybrid working model - during pandemic majority of teams work 100% from home

  • Opportunity to work from each part of Poland during remote work

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

  • Possibility to fulfil a dream about far journeys with attractive discounts for flight tickets

  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team :)

  • Continuous improvement environment

  • Supportive & friendly working atmosphere - we work towards a joint success

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • leisure zone

  • charity initiatives

Lufthansa Global Business Services sp. z o.o.

Lufthansa Global Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

You can find more about us o our Facebook page: https://www.facebook.com/LufthansaGroupBusinessServices

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