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IT Manager

Vistra Poland

  • Warszawa

    Warszawa, Masovian
  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment

Technologies we use


  • TCP/IP

  • Windows 10

  • MS Office Suite

  • Office 365

Your responsibilities

  • Managing a Support Team of 8 people

  • Organizing work within the team, delegating tasks to subordinates

  • Manage customer/end users/business expectations

  • Act as a point of escalation for daily operational issues

  • Provide support in solving incidents, service requests and problems

  • Build and maintain effective relationships with IT Regional Managers and Managing Directors

  • Act and take actions as a 1st line support and establish good relationships with members of 2nd and 3rd line support groups to support knowledge capture activities and to drive complex customer issues requiring cross functional effort to resolution

  • Seek continuous improvement in services delivered

Our requirements

  • Fluent English and Polish

  • Communication skills / responsiveness

  • 3-5 years of IT experience in similar role of IT operations experience including ticketing systems, routing incidents and service request, call centre operations, and metrics

  • General working knowledge of Active Directory, TCP/IP, Windows 10, MS Office Suite/Office 365

  • Advanced technical troubleshooting skills

  • Experience of working in a global team and in/for different jurisdictions

What we offer

  • Further professional development – trainings, language courses, co-financing of courses and studies;

  • Reimbursement of costs of annual membership in professional organizations;

  • Supportive atmosphere;

  • Benefits: private healthcare, sport card, life insurance;

  • Flexible working hours;

  • Convenient location in the city center.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

Vistra Poland

Vistra provides a uniquely broad range of services and solutions from HR & payroll and accounting services, through sale of ready-made shelf companies, to fund administration, trust services and mergers. Currently, we are hiring over 5,000 professionals around the world which ranks us among the world’s top companies in the industry. If you would like to join an exciting and vibrant organisation, where you will work closely with other talented people, be supported in your professional development, and share our passion and our values, please apply.

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