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IT Operational Readiness Specialist

  • Warszawa, mazowieckie
  • Specjalista
  • 03.02.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    We are  SAP & IT competency center (GSO) providing IT services to Deutsche Telekom in Europe -  a place full of ambitious people, creative ideas and positive energy. 
    IT Operational Readiness Specialist
    Workplace: Warszawa
    ID: 86157

    Role:

    • As IT Operational Readiness Specialist you will be part of “Operational Readiness” (OPR) team of a large international SAP ERP implementation program within the Deutsche Telekom Group. The OPR team is coordinating the post go-live stabilization phase of a roll-out, is setting up the incident management process and reporting on incident statistics during stabilization phase.

    Responsibilities:

    • Coordination of the stabilization phase for first few months after the business go live
    • Coordination of various teams within SAP ERP program to establish support structure for incidents handling and ensure smooth transition from project to line organization
    • Conduct regular status calls
    • Prepare and maintain reporting for Program Management and local stakeholders
    • Act as the management escalation point for incidents and problems, coordinate their resolution during stabilization phase
    • Improve IT operational and support processes 
    • Contract agreement negotiation

    Qualifications:

    • Excellent communication & interpersonal skills
    • Leadership competencies, guidance and work coordination of small OPR specialists team
    • Strong ownership for OPR process results and team performance
    • Prior experience in one of the following areas: Project Management Office, Change Management, Service Management or Incident Management
    • Fluent written and spoken English
    • Strong analytical and problem solving skills
    • Effective organizational and time management skills to interact with global project teams
    • Nice to have:
      • Understanding of international ERP programs (experience with SAP program preferred) and of IT infrastructure and maintenance topics
      • Awareness of IT Service Management Methodology (ITIL)
      • Experience in working in multinational environment

    We can offer you:

    • Interesting job in an international environment
    • Opportunity to develop in various fields
    • Opportunity to participate in strategic projects and to learn from experience project managers, consultants and experts

     

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