Oferta pracy

IT Operations Manager - Customer Service Management

Fujitsu Technology Solutions Sp. z o.o.

  • Łódź

    Łódź
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • People Management. Manages, motivates and develops a large team, ensuring that the service levels are met. Manages resources, resource forecasts and allocation of work activities

  • Risk Management. Establishes and manages risk for the team’s skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting our commitments.

  • Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service, taking into account changing priorities or issues on services of a small to medium capacity. Uses strengths of team to achieve effective and efficient delivery of service within Service Level Agreement. (SLA) Creation, maintenance and adherence to Quality Standards as appropriate. Evaluates and integrates new workloads.

  • Business orientation. Anticipates the impact of business issues on own team and takes appropriate action. Is responsible for monitoring and controlling issues and providing reports to customers and/or internal stakeholders as required.

  • Operations Focus and attention is primarily on the specific services which the team is delivering to their current customer base. Helps to define and implement best practice for given area. Responsible for improving core skills, adopting standard processes and encouraging re-use.

  • Tools Mastery. Ensure adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.

Our requirements

  • Experience in building customer relationships.

  • Knowledge of the ITIL Service Support standards and practices.

  • Excellent people management skills.

  • Excellent written and oral communication skills in English.

  • Financial management.

  • Risk management.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • extra social benefits

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • extra leave

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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