Oferta pracy

IT Operations Support Engineer

Praesidiad Limited

  • Piotra Skargi 6, Katowice
    Katowice, Silesian
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Praesidiad Limited

Piotra Skargi 6


Technologies we use


  • Windows Server

  • Microsoft SQL Server

  • Microsoft Azure

  • Microsoft 365

  • Hyper-V

  • Active Directory


  • PowerShell

Operating system

Your responsibilities

  • Delivery of IT day-to-day operations to manage infrastructure, system performance and end-user satisfaction

  • Provide technical support for end-users and end-points

  • Managing computer operations and production support, systems and database administration and network operations

  • Ensure system performance and SLA's are met

  • Support Implementation of IT continuous improvement programs

  • Provide in depth technical expertise for both tactical and operational initiatives

  • Provision, in close cooperation with third party service providers, of an IT infrastructure that is suitable for the group to access and use their business applications

  • Supporting and troubleshooting the groups global network of IT services to meet the functional objects of the business

  • Monitoring and managing infrastructure and user related risks

  • Work closely with project team members, line managers for time allocation and prioritization

  • Regular travel required up to 25%

Our requirements

  • Computer Science or Tech/IT related Degree

  • Minimum of 3 years of IT experience working in an IT Support role

  • Experience in areas such as network administration, cloud / data centre operations, database administration, and systems programming and administration a bonus

  • Microsoft Windows Server 2003/2008/2012/2016 and 2019

  • Microsoft SQL db2008 and above

  • Microsoft Windows 10

  • Microsoft Office 365 Suite

  • Active Directory Administration

  • Virtualization technologies including VMware & MS Hyper-V R2

  • Storage, including data back-up technologies & concepts

  • Disaster Recovery Services and Procedures

  • Understanding of ITIL practices and use of helpdesk tools

  • International experience is essential

  • Ability to think logically and demonstrate strong analytical and problem solving skills

  • Ability to manage internal and external projects from inception to completion

  • Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence

  • Excellent English language skills (spoken/written)

  • Other language skills would be an asset (French, German or Italian)

  • Hands-on approach

  • Able to manage multiple priorities with a committed dedication to providing the highest level of customer service

  • Experienced with multicultural environment and in a matrix structure

What we offer

  • Opportunity to develop your skills and qualifications, take on new challenges and reinvent yourself within the company

  • Stimulating and dynamic workplace in a fast-moving environment with ample career perspectives

  • Opportunity to represent the company with key customers and actively build exceptional customer experience

  • Work in multitasking international team which performs different type of activities

  • Contact with clients and experts across all business areas around the world will give you a chance to use your language capabilities on day to day basis

  • Dedicated onboarding program, training plan and all support needed in initial period

  • Work in a creative and friendly international team in a growing Shared Service Center structure

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • flexible working time

  • fruits

  • integration events

  • extra social benefits

Praesidiad Limited

PRÆSIDIAD is the home to global brands (Betafence, Guardiar, Hesco and Essia), which specialize in the security, defense and protection of people and assets around the world. Each day, millions of people are at work in the trust that PRÆSIDIAD products are protecting their lives and livelihoods from domestic and global threats, natural disasters and targeted attacks. Our goal is to deliver innovative products that inspire confidence, so that people are able to live and work each day in confidence.

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