Oferta pracy

IT Operations Team Manager - Shared Operational Service Management

Fujitsu Technology Solutions Sp. z o.o.

  • Masovian

    Masovian
  • offer expired 12 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • People Management. Manages, motivates and develops a team, ensuring that the service levels are met. Manages resources, resource forecasts and allocation of work activities. Own succession planning and cooperate closely with recruitment and Learning and Development.

  • Risk Management. Establishes and manages risk for the team’s skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting our commitments.

  • Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service, taking into account changing priorities or issues on services of a small to medium capacity. Uses strengths of team to achieve effective and efficient delivery of service within Service Level Agreement. (SLA) Creation, maintenance and adherence to Quality Standards as appropriate. Evaluates and integrates new workloads.

  • Business orientation. Anticipates the impact of business issues on own team and takes appropriate action. Is responsible for monitoring and controlling issues and providing reports to customers and/or internal stakeholders as required.

  • Operations Focus and attention is primarily on the specific services which the team is delivering to their current customer base. Helps to define and implement best practice for given area. Responsible for improving core skills, adopting standard processes and encouraging re-use.

  • Tools Mastery. Ensure adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.

Our requirements

  • Experience in building customer relationships.

  • Knowledge of the ITIL Service Support standards and practices.

  • Excellent people management skills.

  • Excellent written and oral communication skills in English.

  • Financial management.

  • Risk management.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • extra social benefits

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives