Oferta pracy

IT Operations Team Manager

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu Technology Solutions Sp. z o.o.

Krakowiaków 36

Włochy

Warszawa

Your responsibilities

  • The role holder manages a small team and demonstrates good knowledge of the area of operations that they have ownership of. The role holder has responsibility to ensure and maintain the availability of the operation for customers and end users,

  • Manages, motivates and develops a team, ensuring that the service levels are met. Manages resources, resource forecasts and allocation of work activities,

  • Establishes and manages risk for the team’s skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting our commitments,

  • Resource allocation/scheduling to meet the demands of delivering a service, taking into account changing priorities or issues on services of a small to medium capacity. Uses strengths of the team to achieve effective and efficient delivery of service within Service Level Agreement. (SLA),

  • Creation, maintenance and adherence to Quality Standards as appropriate. Evaluates and integrates new workloads,

  • Anticipates the impact of business issues on own team and takes appropriate action. Is responsible for monitoring and controlling issues and providing reports to customers and/or internal stakeholders as required,

  • Focus and attention is primarily on the specific services which the team is delivering to their current customer base. Helps to define and implement best practice for given area. Responsible for improving core skills, adopting standard processes and encouraging re-use,

  • Ensures adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.

Our requirements

  • 3 years of IT work experience with minimum 2 years of relevant experience in service management,

  • Practical knowledge of ITIL Service Management,

  • Strong communication, negotiation and leadership skills,

  • A good command English is essential,

  • Enthusiasm, commitment, can-do attitude,

  • Knack for establishing and develop business and professional relationships,

  • ITIL v3.0 or ITIL v4.0 qualification will be an asset.

What we offer

  • Full time employment contract,

  • Competitive salary and a package of social benefits,

  • Work which allows reconciliation of professional and private life,

  • Friendly atmosphere in a creative team,

  • Employment in a prestigious, international company.

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • integration events

  • retirement pension plan

  • corporate credit card

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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