sharing the costs of sports activities
- aleja Roździeńskiego 1, KatowiceKatowice, Silesian
- Valid for 25 daysuntil: 20 Aug 2021
- Remote recruitment
- Remote work
- contract of employment
- specialist (Mid / Regular)
People Management with Service Management capability.
Managing a Team of Service Process Leads and Service Process Controllers in IT Service Management Line of Business for an account from CEE region and for multi- client environment.
People Management standard tasks: recruitment, onboarding, Team governance, performance management, development plans, yearly appraisals, administrative tasks (shift plan, holiday planning, trainings tracking). Motivating and developing of Team Members.
Ensuring efficiency- Cost models reviews, resource allocation/ scheduling/ forecasting to meet the demands of delivering a service and ensuring the service is provided at expected level, taking into account changing priorities on service of a small to medium capacity.
Monitoring of Process Leads work in terms of the IT SM processes: compliance with FJ CEE and GDC/ ITIL/ Quality standards; contribution to transformation process withing Service Line.
Supporting SPLs during Transition of new services/ extension of process portfolio; evaluation and integration of new workload.
Being SPOC for process related topics for stakeholders from CEE; support/ input to OPM/ SDM as requested in managing account’s expectation and escalation handling.
Driving and taking ownership for process related initiatives: automation, modernization.
Helping to define and implement best practice for given area. Responsible for improving core skills, adopting standard processes and encouraging re- use.
Drive improvement opportunities - engage and empower the Team.
Excellent German speaker (C1) and good English speaker (level of day-to-day business communication).
Previous experience in a managerial role.
Excellent people management skills.
Adequate knowledge of organizational effectiveness and operations management.
Proven experience in IT Service Management– practical knowledge about at least two core IT Service Management processes.
Ability to demonstrate understanding of ITIL Service Management framework; including dependencies and relations between processes.
Previous experience in Account/ Client relationship management.
Logical and Analytical approach.
Automaton, quality and improvement orientation.
To- Do attitude, creativity, being open minded; enthusiastic to contribute to service/ process design.
Readiness to develop towards being deputy of higher- level Manager.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
extra social benefits
sharing the costs of tickets to the movies, theater
employee referral program