Oferta pracy

Information clause Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: [email protected] (hereinafter: „Data Controller”). Your personal data will be processed by the Data Controller for the purpose: • Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position. • Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent. • Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings. Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law. Please also note that you have the right to request from the Data Controller: • access to personal data, • rectification of personal data, • delete personal data, • restrictions on the processing of personal data, • the right to object to the processing of personal data, • the right to transfer personal data, • the right to withdraw consent – in the case of processing your data based on the premise of consent, • the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection. The rights listed in points 1-7 above can be realized by sending an email to: [email protected] Providing personal data by you is voluntary, but necessary to participate in the recruitment process.

IT Operations Team Manager with German

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Valid for 25 days
    until: 20 Aug 2021
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Fujitsu Technology Solutions Sp. z o.o.

aleja Roździeńskiego 1

Katowice

Your responsibilities

  • People Management with Service Management capability.

  • Managing a Team of Service Process Leads and Service Process Controllers in IT Service Management Line of Business for an account from CEE region and for multi- client environment.

  • People Management standard tasks: recruitment, onboarding, Team governance, performance management, development plans, yearly appraisals, administrative tasks (shift plan, holiday planning, trainings tracking). Motivating and developing of Team Members.

  • Ensuring efficiency- Cost models reviews, resource allocation/ scheduling/ forecasting to meet the demands of delivering a service and ensuring the service is provided at expected level, taking into account changing priorities on service of a small to medium capacity.

  • Monitoring of Process Leads work in terms of the IT SM processes: compliance with FJ CEE and GDC/ ITIL/ Quality standards; contribution to transformation process withing Service Line.

  • Supporting SPLs during Transition of new services/ extension of process portfolio; evaluation and integration of new workload.

  • Being SPOC for process related topics for stakeholders from CEE; support/ input to OPM/ SDM as requested in managing account’s expectation and escalation handling.

  • Driving and taking ownership for process related initiatives: automation, modernization.

  • Helping to define and implement best practice for given area. Responsible for improving core skills, adopting standard processes and encouraging re- use.

  • Drive improvement opportunities - engage and empower the Team.

Our requirements

  • Excellent German speaker (C1) and good English speaker (level of day-to-day business communication).

  • Previous experience in a managerial role.

  • Excellent people management skills.

  • Adequate knowledge of organizational effectiveness and operations management.

  • Proven experience in IT Service Management– practical knowledge about at least two core IT Service Management processes.

  • Ability to demonstrate understanding of ITIL Service Management framework; including dependencies and relations between processes.

  • Previous experience in Account/ Client relationship management.

  • Logical and Analytical approach.

  • Automaton, quality and improvement orientation.

  • To- Do attitude, creativity, being open minded; enthusiastic to contribute to service/ process design.

  • Readiness to develop towards being deputy of higher- level Manager.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

This is how we work
This is how we work